Elevate Patient Financial Solutions has an exciting career opportunity available as a Scheduling & Authorization Coordinator. This remote position requires the individual to live within a 2-hour radius of Savannah, GA. The Full-Time schedule for this role will be Monday-Friday 8:00am-5:00pm.

Role Summary:

The Scheduling and Authorization Coordinator delivers exceptional customer service when communicating with patients over the phone to provide the necessary information for applicable scheduling and imaging. They request information related to the coordination and scheduling of diagnostic imaging and other procedures and treatments for hospitals contracted with ElevatePFS®. The Scheduling and Authorization Coordinator interacts directly with the patients, referring physicians, Hospital Services.

Role Responsibilities:

Insurance Authorization/Verification

Thoroughly completes the insurance verification process to ensure the accuracy of insurance information.
Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services.
Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system.
Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary for completing the insurance authorization process.
Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.
Monitors appropriate work lists to ensure timely insurance verification processing.
Maintains documentation necessary for compliance with state, federal, and other regulatory agency requirements.
Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.

Scheduling

Schedules all types of complex exams with attention to detail.
Ability to manage high outbound and inbound calls to schedule patients for imaging services to ensure the best possible customer service by properly educating the patient on exam preparation and answering questions.
Screens and verifies all HIPPA information to ensure accuracy with scheduling and speaking with patients, patients approved representatives and or physicians.
Schedules and documents notes in hospital and ElevatePFS® operating systems.

Clerical

Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day.
Works any requests received via e-mailed or fax.
Checks and responds to voicemails.
Creates, maintains and monitors log of patients and procedures scheduled for assigned physician practices.
Monitors appropriate work lists to ensure timely insurance verification processing.
Utilizes multiple commuter application, scheduling software, network, drives to schedule multiple exams within multiple modalities and entities across the hospitals system.

Additional Responsibilities:

Effectively communicates operational activities and issues with Supervisor and Manager.
Interfaces courteously and effectively with internal and external customers. Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures.
Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process.
Adheres to the hospitals and until level policies and procedures and safeguards set forth by each facility.
Identifies and recommends process improvements for RMA services.
Other duties as assigned.

Qualifications and Requirements:

High school diploma or GED
Associate degree or 2+ years in patient scheduling, registration, or healthcare billing is preferred
Over one (1) year working in a customer service or client relations type role
Office or hospital environment experience is preferred
High volume call center experience is preferred
Strong Literacy (grammar, spelling, math)
Strong Microsoft Products experience, including word, excel, outlook, windows
Familiarity with HCA/Parallon IT systems is preferred
Strong sales and customer service skills
Excellent interviewing and telephone communication skills
Outstanding interpersonal and people‑oriented skills
Excellent written and verbal communication abilities
Ability to communicate assertively and professionally while maintaining confidence and credibility.
Strong analytical, problem‑solving, and decision‑making skills
High level of organization, attention to detail, and time management
Ability to multitask and prioritize effectively in a fast‑paced environment
Proven ability to work independently with minimal supervision
Strong stress management and adaptability skills
Goal‑driven with a strong action and results orientation
Demonstrates initiative, persistence, and a strong work ethic
Team‑oriented with the ability to collaborate effectively
Flexible and adaptable to changing priorities
High standards of honesty, integrity, and professionalism
Profit‑ and performance‑oriented mindset
Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.

Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

Medical, Dental & Vision Insurance
401K (100% match for the first 3% & 50% match for the next 2%)
15 days of PTO
7 paid Holidays
2 Floating holidays
1 Elevate Day (floating holiday)
Pet Insurance
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

Elevate, PFS is an Equal Opportunity Employer.

Elevate Patient Financial Solutions jobs

Scheduling and Authorization Coordinator