Patient Coordinator – Help Guide the Patient Journey!

Are you passionate about helping patients navigate their healthcare experience? Do you thrive in fast-paced environments where communication, organization, and compassion matter? Join GetixHealth as a Patient Coordinator and play a key role in delivering exceptional patient care and support!

This is your opportunity to make a difference every day by helping patients with referrals, medications, lab work, imaging, scheduling, and treatment plan coordination. Your work ensures patients receive timely, accurate, and compassionate service throughout their healthcare journey.

Position: Full- Time

Potential Start Date: 5/26/2026

Location: Remote (Must pass an internet speed test/ we provide the equipment)

Reports to: Patient Support Center Supervisor

Compensation: $18- $20 per hour

Operational Hours: Operational hours: Monday–Friday, 9:00 AM – 9:00 PM CST (Must be flexible within business hours)

POSITION SUMMARY:

Provide day-to-day support for patient care coordination by processing referrals, communicating with patients, providers, pharmacies, and healthcare facilities, and ensuring treatment plans are completed accurately and efficiently.

You’ll serve as the primary point of contact for patient questions regarding referrals, medications, imaging, lab work, authorizations, and other care-related needs. Strong communication skills, multitasking ability, and critical thinking are essential.

KEY RESPONSIBILITIES:

Serve as the primary point of contact for patient questions regarding referrals, imaging, lab work, medications, and treatment plan needs
Collaborate with healthcare providers and facilities to ensure all aspects of patient care are coordinated effectively
Manage referrals, tests, procedures, and timely delivery of care services
Coordinate and communicate medication and authorization information with pharmacies and insurance providers
Communicate with patients and healthcare facilities regarding the status of labs, imaging, and medical services
Complete scheduling requests and schedule patients appropriately based on treatment plans
Utilize critical thinking to identify issues, evaluate options, and implement solutions
Maintain accurate patient records, demographic information, and documentation of all patient interactions
Monitor patient progress and satisfaction to identify opportunities for improvement
Treat patients with empathy, professionalism, and compassion in all written and verbal communication
Maintain HIPAA compliance and confidentiality at all times
Other duties as assigned

EDUCATION AND EXPERIENCE:

High school diploma or GED required
Bachelor’s degree preferred
2+ years of customer service or healthcare experience preferred
1+ years of EHR system experience (athenaOne preferred)
Strong understanding of medical terminology and insurance processes required
Experience working remotely preferred, especially in high-volume inbound and outbound call environments
Strong verbal and written communication skills
Proficiency in Google Suite, Microsoft Office, and other computer systems
Strong customer service mindset with compassion and professionalism
Ability to maintain confidentiality and comply with HIPAA regulations

SKILLS & COMPETENCIES:

Strong attention to detail and ability to maintain accurate records
Ability to multitask and manage high-volume patient interactions
Ability to work independently and as part of a team
Dependable, punctual, and able to manage time effectively
Adaptable and open to change in a dynamic healthcare environment
Strong problem-solving and critical thinking skills
Excellent organizational and time management skills
Team-oriented mindset with strong collaboration skills
Empathetic and patient-focused approach to service

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
Prolonged sitting and regular computer use required
Exposure to sensitive and confidential patient information
Occasional overtime may be required based on workload and business demands

WHY JOIN GETIXHEALTH?:

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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