Key Responsibilities:

Customer Service

Receive customer requests and address concerns promptly by providing quotes, scheduling work, and communicating resolution plans to customers.
Provide quotes for equipment and parts repair and replacement, equipment upgrades.
Review completed jobs for follow up communication needed with customers, follow up work, and follow up quotes.
Educate customers about pool maintenance, pool equipment, pool automation, expectations for our services, and troubleshoot issues over the phone.

Job Setup and Job Review

Set up detailed job instructions for technicians for pool openings, closings, equipment repairs, and equipment installations.
Assist the dispatcher with scheduling and assigning technicians for work.
Review completed jobs for quotes needed, follow up work needed, follow up instructions on future service visits, feedback, training, and accountability needed for crews.

Planning and Schedule Management

Oversee daily operations, including scheduling service routes, optimizing technician assignments, and monitoring service quality.
Responsible for utilizing management software to plan, monitor, and adjust project assignments, as necessary.
Think systematically / educate / develop systems / train service technicians to ensure that work is performed properly and reliably.

Billing

Review route and job completion tickets to check for any errors or omissions.
Ensure billing reflects all products, services, and labor utilized to complete a job.
Use deep understanding of pool services / equipment replacement to review job completion tickets / bills for items missed by technicians.
Think systematically, educate, develop systems and train other service managers and service technicians to ensure that billing is performed properly and completely.

Budget and Resource Management

Monitor inventory levels of supplies and equipment, placing orders as necessary to ensure uninterrupted service.
Assist with material procurement and expediting deliveries, as needed.
Assist with setting up and issuing documentation for pricing and change administration.
Create cost estimates and budget breakdowns as needed.
Assist with/audit account receivables, ensuring current pricing, and billing protocols are followed.

Training and Development

Supervise, train, and mentor pool service technicians, ensuring adherence to company standards and industry best practices.
Develop and implement staff training programs, including safety protocols and technical skills.

Compensation & Benefits

Competitive base salary
Annual discretionary bonus potential. Discretionary in the beginning but moving to being driven off KPIs.
Healthcare benefits – 100% company paid premiums for employee (~$6,300 cost to co.) Family healthcare insurance is available at cost.
Dental benefits – 100% company paid premiums for employee (~$400 cost to co.) Family dental insurance is available at cost.
$10,000 company paid life insurance with additional voluntary life available at employee expense.
401k plan with a 4% company match if the employee contributes 5%.
Vision, STD/LTD available at employee expense.
PTO: 2 weeks.
Professional development opportunities supported.

Required Qualifications

Exhibit Mid-American Pool’s Core Values - Teamwork, Excellence, Customer Focus, Integrity, and Reliability.
Proven experience in pool equipment, pool maintenance, repair, or pool service management (2+ years).
In-depth knowledge of pool chemistry, equipment, and maintenance practices.
Ability to troubleshoot and resolve technical issues with pool systems and equipment.
Organizational skills for scheduling, record-keeping, and inventory management.
Ability to work quickly and effectively under pressure and manage multiple priorities.
Excellent customer service and communication skills.
Excellent organization and leadership skills.
Proficiency with Microsoft Office

Preferred Qualifications

Additional Requirements:

This is an onsite position at our facility in Erlanger, KY.
Must be authorized to work in the United States.
A criminal background check is required.
Clean motor vehicle report and current driver's license required to be insured and operate company vehicle.
Drug screens are NOT required for employment but can be required subsequently if warranted.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

License/Certification:

Ability to Commute:

Work Location: In person

Mid American Gunite Pools, Inc. jobs