Specialty Practice Manager & Referral Relationship Coordinator

Big Waves Endodontics | Myrtle Beach, SC

Compensation: $27–$32 per hour, based on experience
Schedule: Full-time, approximately 32–36 hours per week (M-F)
Benefits:

Paid major holidays following successful completion of the onboarding/trial period
Opportunities for professional growth and increased responsibility
Performance-based compensation opportunities

About Big Waves Endodontics:

Big Waves Endodontics is a boutique endodontic specialty practice focused on providing exceptional endodontic care while creating an elevated experience for both patients and referring dental practices.

Our philosophy is simple: Winning Hearts and Minds One Root Canal at a Time.

We are looking for an exceptional Specialty Practice Manager & Referral Relationship Coordinator to become an integral part of our team.

This is not a traditional front-desk position. The person in this role will help oversee the day-to-day patient experience while also serving as an important liaison between Big Waves Endodontics and the dentists and dental teams who entrust their patients to our care.

We are looking for someone who is highly organized, genuinely enjoys people, communicates exceptionally well and takes pride in building lasting professional relationships.

Key Responsibilities

Practice & Patient Coordination

Oversee and coordinate the daily front-office operations of the specialty practice
Provide an exceptional, personalized patient experience from the initial phone call through completion of care
Manage scheduling, confirmations, treatment coordination and follow-up
Coordinate new patient referrals and ensure patients are appropriately scheduled
Communicate treatment plans, financial information and appointment expectations clearly and professionally
Assist patients with insurance questions and financial arrangements
Coordinate insurance verification, claims and related administrative processes
Maintain accurate patient records and referral information
Monitor the schedule and help optimize appointment availability
Work closely with the doctor and clinical team to ensure efficient daily operations
Identify opportunities to improve the patient experience and office efficiency

Referring Doctor & Professional Relationships

One of the most important components of this position is developing and maintaining relationships with our referring dental practices.

Responsibilities will include:

Serve as a primary point of contact for referring dentists and their teams
Communicate with referring offices regarding patient appointments, treatment and follow-up
Ensure referring doctors receive timely and professional communication regarding their patients
Build genuine relationships with dental offices throughout the Grand Strand
Conduct appropriate referral follow-up and relationship-building outreach
Maintain organized referral and professional contact information
Recognize opportunities to strengthen existing referral relationships
Assist with referral appreciation and professional outreach initiatives
Help ensure that every referring office feels valued and appreciated
Represent Big Waves Endodontics professionally within the local dental community

Leadership & Team Support

Help establish a positive, professional office culture
Support and coordinate front-office team members
Help maintain office policies and procedures
Identify operational challenges and proactively develop solutions
Communicate effectively with doctors and team members
Take ownership of responsibilities rather than waiting to be directed
Maintain a calm, professional presence in a busy specialty environment and in dealing with complex cases

The Ideal Candidate

We are looking for someone who is:

Warm, personable and naturally relationship-oriented
Highly organized and detail-oriented
An excellent verbal and written communicator
Comfortable speaking with dentists, dental professionals and patients
Confident and professional on the telephone
Comfortable discussing treatment, scheduling and financial arrangements
Able to build trust without being overly "salesy"
Proactive and capable of taking ownership
Comfortable working independently while functioning as part of a close-knit team
Professional in appearance, communication and demeanor
Able to maintain confidentiality and discretion
Comfortable in a fast-paced environment
Interested in building a long-term career with a growing specialty practice

Required Qualifications:

3+ years of dental front-office experience
Previous dental office management, treatment coordination, and patient coordination experience
Experience in a dental specialty practice - endodontics, oral surgery, periodontics or another dental specialty is required
Familiarity with dental insurance and claims
Experience with dental practice management software
Previous experience communicating with referring dental offices is highly desirable
Must have a thorough understanding of endodontic specialty care, our role in supporting referring general dentists, and the unique value Big Waves Endodontics provides.
Must be able to confidently and eloquently communicate our practice’s unique services, clinical capabilities, technology, patient experience, and value to patients, referring dentists, and their teams.
Must understand that effectively representing and communicating the value of Big Waves Endodontics to our referring offices is a fundamental responsibility of this position.

What Makes This Position Different?

This position is ideal for someone who wants to be more than "the person at the front desk."

You will have an opportunity to become a key member of a boutique specialty practice and play an important role in both the patient experience and the professional relationships that allow our practice to grow.

You will work closely with the doctor and clinical team, have meaningful interaction with referring dentists and their teams, and have the opportunity to help shape the continued growth and culture of Big Waves Endodontics.

We value professionalism, kindness, accountability, communication, attention to detail and exceptional patient care.

If you are someone who genuinely enjoys helping people, takes pride in doing things well and understands the importance of relationships in healthcare, we would love to meet you.

Compensation & Growth

$27–$31 per hour depending upon experience and qualifications, with opportunities for performance-based increases and additional responsibility as the practice continues to grow.

Exceptional candidates with significant dental management and referral-relationship experience may be considered at a higher rate.

How to Apply

Please submit your resume along with a brief explanation of why you believe you would be a strong fit for Big Waves Endodontics.

We are particularly interested in learning about your experience with:

Dental practice management
Patient coordination
Treatment coordination
Dental insurance
Team leadership
Referring-doctor relationships
Patient experience
We are looking for the right person—not simply someone to fill a position.

Pay: $27.00 - $32.00 per hour

Benefits:

Paid time off

Work Location: In person

Big Waves Endodontics jobs

Dental Office Manager / Marketing Coordinator