Surgical Dental Office Manager

Nashville Dentures & Implants | Nashville, TN

Are you a natural problem-solver who thrives in a fast-paced environment, leads with confidence, and believes exceptional patient care starts with an exceptional team?

Nashville Dentures & Implants is seeking an experienced, highly organized, and results-driven Dental Office Manager to lead daily operations at our modern, technology-driven dental practice.

We are not looking for someone who simply manages a front desk. We are looking for a proactive leader who takes ownership, anticipates challenges, develops solutions, and creates an outstanding experience for every patient who walks through our doors.

Our practice specializes in dental implants, dentures, and comprehensive smile transformations. We utilize advanced digital technology and modern workflows to deliver exceptional patient care.

This is an opportunity for a motivated professional who enjoys building strong teams, improving systems, and contributing directly to the growth and success of a dental practice.

What You'll Do

Practice Operations & Leadership

Oversee daily operations, ensuring the practice runs efficiently and productively.
Lead, motivate, and support the administrative and clinical teams.
Identify operational challenges and implement practical solutions without waiting to be asked.
Maintain organized schedules, efficient patient flow, and clear communication between departments.
Partner with doctors and leadership to improve workflows, patient satisfaction, and practice performance.
Establish accountability while cultivating a positive, professional, and collaborative team culture.

Patient Experience & Treatment Coordination

Deliver exceptional customer service from the first phone call through the completion of treatment.
Ensure every patient feels welcomed, informed, respected, and confident in their care.
Oversee new patient intake, consultations, treatment presentations, and follow-up.
Assist patients in understanding treatment plans, financial arrangements, and available financing options.
Address patient concerns with professionalism, empathy, and a solution-oriented approach.
Support treatment acceptance, patient retention, and long-term patient relationships.

Financial & Administrative Management

Monitor daily production, collections, scheduling efficiency, and key performance indicators.
Oversee insurance verification, claims, billing, accounts receivable, and payment collection.
Ensure accurate and timely documentation within Open Dental.
Identify opportunities to improve operational performance and reduce inefficiencies.
Maintain accurate reporting and communicate results to leadership.

Technology & Compliance

Utilize Open Dental to manage scheduling, patient records, treatment plans, and daily operations.
Embrace digital workflows, new technology, and evolving practice management systems.
Support adherence to OSHA, HIPAA, and established practice policies.
Maintain accurate documentation and ensure administrative processes are consistently followed.

What We're Looking For

Our ideal candidate is a confident, dependable leader who combines operational expertise with exceptional people skills.

Required Qualifications

Previous dental office management experience.
Proficiency in Open Dental practice management software.
Strong organizational skills with exceptional attention to detail.
Outstanding customer service and communication skills.
Ability to multitask, prioritize, and remain composed in a busy, fast-paced environment.
Strong problem-solving abilities and a proactive, can-do attitude.
Experience with dental insurance, billing, scheduling, and treatment coordination.
Ability to lead a team, establish accountability, and resolve challenges professionally.
Comfort working with digital technology and learning new systems.

Preferred Qualifications

Experience in dental implants, dentures, oral surgery, or comprehensive restorative dentistry.
Familiarity with patient financing and high-value treatment presentations.
Experience monitoring production, collections, and operational KPIs.
Knowledge of dental marketing, patient acquisition, and lead management.
Experience improving office systems, developing staff, or supporting practice growth.

The Person Who Will Succeed Here

You don't walk past a problem and assume someone else will fix it.

You see an opportunity to improve a process and take initiative. You understand that excellent customer service is more than a friendly greeting; it is consistent follow-through, attention to detail, and making patients feel genuinely cared for.

You can balance patient needs, team responsibilities, and business priorities while maintaining professionalism under pressure.

You are comfortable with technology, adaptable to change, and excited about working in a practice that is constantly evolving.

Most importantly, you lead by example, take ownership of your responsibilities, and bring solutions rather than excuses.

Why Join Our Team?

At Nashville Dentures & Implants, we believe that exceptional dentistry requires exceptional people behind the scenes.

We are committed to combining advanced dental technology, personalized patient care, and efficient operations to create a practice where both our patients and our team can thrive.

You will have the opportunity to make a meaningful impact, contribute your ideas, develop your leadership skills, and help shape the continued growth of our practice.

If you are an experienced dental professional who thrives on organization, takes pride in exceptional service, and has the drive to make things happen, we would love to hear from you.

Apply today and tell us what makes you the right leader for our team.

Pay: $60,000.00 - $90,000.00 per year

Benefits:

401(k)
Continuing education credits
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance

Experience:

Office management: 5 years (Required)

Work Location: In person

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