Senior Practice Manager

Flossmoor, IL

The Center for Dental Excellence is seeking a highly motivated and experienced Full-Time Senior Practice Manager to join our team! The ideal candidate will be responsible for managing the daily operations of our dental office, ensuring that patients receive the highest level of care and customer service.

Schedule:

Monday 10:00 AM - 6:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 2:00 PM

Our dedicated team includes:

Five Lead Dentists (experienced)
Multi-Specialty Dentists
One Office Manager
One FT Lead Front Desk Coordinator
Five administrators
Five dental assistants
Five FT Registered Dental Hygienist
One Clinical Lead

Compensation:

$85,000 - $100,000 per year
- Plus quarterly bonus!

Job Requirements:

Provide leadership and support for all employees in the practice
Oversee daily operations of the dental office by managing employee relations
Manage patient relations when issues arise.
Responsible for achieving practice operational goals
Oversee Administrative and Clinical operations and checklists
Ensure that HIPAA and OSHA rules are followed
Oversee employee hours- goal to not supersede 40 hours in a work week
Attend and participate in all morning huddles
Attend and participate in all team meetings
Attend and participate in any team interviews with doctor and HR
Schedule CE Courses at advisory of doctor
Stimulate new patient growth by supporting sales, marketing and promotional programs
Assist in training and on boarding of new team members
Actively assist and mentor all team members when needed

Administrative:

Daily auditing of schedule: preparation of day ahead and review of day prior
End of Day reports/deposit balancing
Daily/Weekly/Monthly Tracking Reports
Utilization and updates of dental software’s
Schedule repairs of equipment or building maintenance
Orchestrate and execute the duties of the administrative team:
- Follow Standard Operating Procedures
- Create comprehensive treatment plans
- Present treatment plans with effective communication
- Manage schedule daily; Actively print/govern reports for recall/treatment reinstatement; delegate to employees
- Patient scheduling-coordinate with clinical staff to schedule efficiently
- Work Recall/Unscheduled Treatment program daily to fill schedules
- Coordination of lab cases with clinical team
- High-Level Attentive Phone Communication
- Confirmation of all appointments
- Insurance Verifications
- Collections: Process patient and insurance payments accurately
- AR/Insurance AR Follow Ups

Physical Requirements:

Must be able to lift up to 15-30 pounds at time.

Qualifications:

Education/Experience

Previous dental management experience
Computer literacy

Competencies

Proficient oral and written communication skills
Has a genuine interest in working with and helping patients
Supports organization’s objectives and customer service policies
Prioritizes and balances the needs of patients and the needs of the practice
Is well presented, polite, tactful, and friendly
Is flexible, decisive, and quick-thinking
Is patient, calm and able to handle complaints and difficult situations effectively
Maintains a positive work environment

Benefits:

Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
Full-time employees are eligible for paid time off and holiday pay.
Part-time employees working 16+ hours per week are eligible for paid time off.
All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.

Bright Direction Dental LLC jobs

Senior Practice Manager