We are currently looking for an Experienced Orthodontic Treatment Coordinator to join our busy Pediatric Dentistry & Orthodontic team. The Coordinator acts as a liaison between the patient and the Orthodontist to review treatment needs and assist the patient through the scheduling process. Must have excellent communication skills and interpersonal skills. He or she helps with treatment coordination, scheduling, routing phone calls and assists with obtaining patient information.

The ideal candidate is knowledgeable about the treatment and timelines with a minimum of one year of experience in an Orthodontic office position. Candidates must have a pleasant and courteous personality, administrative, and organizational, phone and computer skills. Experience with Open Dental practice management software is preferred but not necessary.

RESPONSIBILITIES

Communicates effectively with patients and co-workers
Schedules and confirms patient appointments, coordination of orthodontic treatment and necessary referrals
Answering telephone calls and routing to the correct place
Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient
Answer patient questions and ease patient concerns in person, by phone and email
Assist in Practice’s collections protocol for all outstanding balances
Attends all staff meetings, trainings, and educational classes as required
Maintains and develops content for our social media presence and attend health fairs
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required; some post high school education or training preferred
One year of Orthodontic experience required
Bilingual in Spanish, required
Helpful attitude and friendly demeanor
Highly professional and dependable
Excellent communication both in English and Spanish, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Excellent telephone skills
Strong computer and internet skills, including Microsoft Office suite and Excel
Experience with Open dental practice management software a plus

Job Type: Full-time

Pay: $21.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan

Ability to Commute:

San Marcos, CA 92069 (Required)

Work Location: In person

SmileBuilders Children's Dentistry jobs

Orthodontic Treatment Coordinator