Dental Treatment Care Coordinator / Implant Coordinator

Job Summary: Dental Treatment Care Coordinator

We’re a boutique specialty practice committed to providing exceptional, personalized care — and we’re looking for a Treatment Experience Partner to help us deliver just that.

In this role, you’ll serve as a warm and knowledgeable guide for our patients, supporting them through their treatment journey with clarity and compassion. You’ll meet with patients one-on-one to review treatment plans, answer questions, and provide thoughtful guidance around scheduling and financial options — all while creating an atmosphere of trust and calm.

This is more than a front office role — it’s a relationship role. We’re seeking someone who can connect with people, explain complex information in a reassuring way, and gently support treatment acceptance in a way that feels aligned with our values of integrity, warmth, and high-quality care.

What You’ll Do

Welcome patients and serve as their consistent point of contact throughout the treatment process
Review and present treatment plans clearly and confidently
Offer support and clarity around financial options, insurance, and scheduling
Build long-term relationships based on trust, transparency, and genuine care
Collaborate closely with our clinical and front office teams to ensure a seamless experience

What We’re Looking For

Someone who thrives in a calm, high-touch environment
A natural communicator who can guide without pressure
Detail-oriented, organized, and proactive
Prior dental or healthcare experience is preferred, especially in treatment care presentation
Comfort with presenting treatment and financial options in a way that empowers patients

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

*Answer phones and return messages to patients and coordinating practice's in a professional manner.

*Warmly greets patients as they arrive and checks them in.

*Tracks, organizes, and follows up with prospective patients.

*Collects all personal and dental information from patients and referring offices.

*Screens each new patient to schedule accordingly.

*Ensures registration and health history forms are completed and submitted.

*Enters all referral and patient information and data into Dentrix.

*Sends treatment updates, welcome letters, and thank-you notes to patients and referring office.

*Schedules follow-up appointments.

*Import x-rays, data files and patient information in an organized fashion.

Experience with Dentrix or Dexis software is a PLUS!

We are a fee-for-service specialty dental practice and pride ourselves on providing high-quality care for our patients and referring offices, with an emphasis on excellent customer service, always aiming to create a friendly and comfortable atmosphere for our patients.

This position requires experience in the dental field, with preference to those with experience in specialty practices.

KNOWLEDGE REQUIRED FOR SATISFACTORY JOB PERFORMANCE

Min 3-5 years experience in customer service, preferably in the dental field, with a preference for Dental or Medical front office.

Familiar or Fluent in dental terminology and procedures

CPR certification or willingness to certify

Basic/advanced computer skills, including use of email and email attachments (PDF, JPEG, DOC, XLS)

Experience with Dentrix patient management software preferred

Comfortable with the use of technology

PERSONAL ATTRIBUTES DESIRED

Excellent interpersonal skills including compassion, professionalism, tact, integrity, confidentiality, and flexibility

Ability to communicate clearly, accurately, and effectively with a broad variety of people via telephone, email, and face-to-face

Professional, polished, business-like demeanor

Ability to recognize patients and recall their names

Multitasker

Ability to approach patients in a pleasant, helpful, and caring manner

Initiative & ability to work autonomously

Organized & detail-oriented

Self-motivated & able to work independently

Job Types: Full-time, Part-time

Pay: $30.00 - $40.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Paid sick time
Paid time off
Professional development assistance

Schedule:

8 hour shift
Monday to Friday

Experience:

Customer service: 3 years (Required)

Ability to Commute:

Rancho Bernardo, CA 92128 (Required)

Work Location: In person

Bernardo Center Dentistry

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Dental Treatment Care Coordinator / Implant Care Coordinator