Job Overview
We are seeking a dynamic and experienced Dental Operations Manager to oversee the daily operations of our Princess Anne and Salisbury facilities. The ideal candidate will have a strong background in dental management and possess the skills necessary to ensure efficient and effective operational processes. This position report to the Chief Operations Officer.

PRIMARY DUTIES

Collaborate with the Corporate and Dental Leadership Team, to ensure both offices adhere to professional and joint commissions standards while upholding Chesapeake Healthcare, state, and federal regulatory requirements.
Manage staff, assist supervisors in oversight of annual competencies, evaluations, and corrective actions as needed.
Oversee daily operations, ensuring smooth and efficient administrative and clinical aspects are properly functioning for both sites.
Manages and approves time keeping system in accordance with CHC attendance policies for Dental Department.
Support all disciplines of the clinic for both sites to include Adult and Pediatric Providers, Hygienists, Outreach, OR/Sedations, and Residency Programs.
Create, generate, and interpret practice management reports.
Manage our internal billing team. Ensuring all OR and Outreach billing is done appropriately to include OB Hygiene program. Continuously monitor billing practices both internally and externally. Attend bi-weekly billing meetings with corporate dental billing teams.
Conduct quarterly fire drills and ensure staff are aware of emergency procedures.
Maintain up to date clinical and administrative documents.
Act as a liaison for providers, clinical staff, director, corporate leadership, relaying any clinical, operational, or interpersonal issues or concerns.
Respond to clinical, administrative and operational concerns timely and effectively. Be accessible and responsive.
Responsible for the implementation of any new software integrations and any training required.
Arrange and coordinate department meetings as needed. Create meeting agendas, distribute, log, and track all meeting minutes
Attend monthly and quarterly meetings as necessary.
Create yearly risk management and corporate compliance goals, with quarterly follow-up, ensuring goals are met.
File, manage and track all incident reports in MedTrainer
Track all staff certifications and competencies.
Update and maintain Department Page to ensure cohesive communications tool for entire department to include both sites.
Participate in all dental staffing interviews, including providers. Assist in the onboarding process for all staff including providers. Continuously assess staffing and recruitment needs; support supervisors to effectively identify, hire, and onboard practice talent.
Maintain HIPAA compliance and patient confidentiality within both offices.
Ensure part-time staff are properly accommodated, including arranging hotel reservations and logging hours in ADP.
Monitor patient satisfaction and work collaboratively with QAQI coordinator to resolve patient complaints
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
Order office supplies for both sites.
All other duties as assigned

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

Ability to provide leadership in the establishment and implementation of operational strategies.
Demonstrate a high level of problem-solving.
Demonstrates detailed understanding of the Dental EHR.
Provide personal direction, leadership and coaching to all staff. Effectively manage conflict, promote change and growth, and inspire the development of a highly effective team of professionals.
Ability to recruit, develop and direct a high performing team
Ability to travel throughout the region to monitor operational performance and activity.

POSITION REQUIREMENTS

Education

· 5 Year experience

Associate’s degree preferred

Experience

· Demonstrated success in leading and motivating and directing high performing teams.

· Supervisory experience mandatory.

· Significant knowledge of dental business practices, including commercial, Title XIX and Medicare insurance programs procedures within the clinical care environment.

Physical/Environmental

Normal accessibility and mobility throughout the region required.
Normal overtime/extended work hours.

Job Type: Full-time

Pay: $58,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Associate (Preferred)

Ability to Commute:

Princess Anne, MD 21853 (Required)

Work Location: In person

Chesapeake Health Care

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Dental Operations Manager