Job Overview

We are seeking a dedicated and organized Patient/Treatment Coordinator to join our dental team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to treatment coordination. Your energetic approach will help foster positive patient relationships, streamline administrative processes, and support clinical staff in delivering exceptional care. This position offers an exciting opportunity to contribute to an intimate, family oriented dentalcare environment while utilizing your strong communication and administrative skills.

Responsibilities

Manage patient appointments, confirmations, and rescheduling (using Dentrix). Check patients in/out of appointments.
Serve as the main liaison between patients and providers, providing excellent customer service through phone and in-person communication
Collect, verify, and update patient information while maintaining strict confidentiality in accordance with health regulation policies
Assist with insurance verification, pre-authorizations, and explaining health insurance benefits to patients
Accurately collect and enter patient co-insurance payments.
Support with administrative tasks such as data entry, document preparation, and maintaining accurate dental records
Educate patients on treatment plans, follow-up procedures, and dental-related instructions clearly and compassionately
Ensure compliance with health regulations and policies related to patient privacy, documentation, and safety standards

Qualifications

Previous experience working in a dental office (at least 2 years as full time employee)
Proficiency in Dentrix preferred (willing to train the right candidate - must have dental experience)
Strong knowledge of dental terminology/procedures and dental insurances.
Excellent customer service skills with the ability to communicate effectively via phone and face-to-face
Office experience that showcases organizational skills, multitasking ability, and professional demeanor (in a sometimes fast paced and stressful environment)
Exhibit good work ethic and continuous growth
Team player

Join our team to make a meaningful difference in patients’ lives by providing compassionate support and efficient administrative assistance. We value energetic professionals who thrive in a fast-paced environment and are committed to delivering outstanding dental experiences.

Pay: From $25.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

Employee discount
Health insurance
Paid sick time
Paid time off
Retirement plan

Application Question(s):

Are you proficient in using Dentrix?
Please describe your knowledge of dental insurance policies (PPO).

Education:

High school or equivalent (Required)

Experience:

Dental office: 2 years (Required)

Work Location: In person

L. L. Dental Care

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Patient/Treatment Coordinator