Job Overview
We are seeking a dedicated and organized Patient/Treatment Coordinator to join our dental team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to treatment coordination. Your energetic approach will help foster positive patient relationships, streamline administrative processes, and support clinical staff in delivering exceptional care. This position offers an exciting opportunity to contribute to an intimate, family oriented dentalcare environment while utilizing your strong communication and administrative skills.
Responsibilities
- Manage patient appointments, confirmations, and rescheduling (using Dentrix). Check patients in/out of appointments.
- Serve as the main liaison between patients and providers, providing excellent customer service through phone and in-person communication
- Collect, verify, and update patient information while maintaining strict confidentiality in accordance with health regulation policies
- Assist with insurance verification, pre-authorizations, and explaining health insurance benefits to patients
- Accurately collect and enter patient co-insurance payments.
- Support with administrative tasks such as data entry, document preparation, and maintaining accurate dental records
- Educate patients on treatment plans, follow-up procedures, and dental-related instructions clearly and compassionately
- Ensure compliance with health regulations and policies related to patient privacy, documentation, and safety standards
Qualifications
- Previous experience working in a dental office (at least 2 years as full time employee)
- Proficiency in Dentrix preferred (willing to train the right candidate - must have dental experience)
- Strong knowledge of dental terminology/procedures and dental insurances.
- Excellent customer service skills with the ability to communicate effectively via phone and face-to-face
- Office experience that showcases organizational skills, multitasking ability, and professional demeanor (in a sometimes fast paced and stressful environment)
- Exhibit good work ethic and continuous growth
- Team player
Join our team to make a meaningful difference in patients’ lives by providing compassionate support and efficient administrative assistance. We value energetic professionals who thrive in a fast-paced environment and are committed to delivering outstanding dental experiences.
Pay: From $25.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
Application Question(s):
- Are you proficient in using Dentrix?
- Please describe your knowledge of dental insurance policies (PPO).
Education:
- High school or equivalent (Required)
Experience:
- Dental office: 2 years (Required)
Work Location: In person