Position Summary

We are seeking an experienced, professional, and patient-focused Front Desk / Patient Care Coordinator to join our dental practice. This role is essential to delivering excellent patient experiences, maintaining efficient scheduling, and supporting clinical and administrative operations. The ideal candidate has prior dental office experience, strong communication skills, and a solid understanding of dental insurance and claims processing.

Key Responsibilities

Patient Scheduling & Communication

Schedule and confirm patient appointments accurately and efficiently
Coordinate and schedule follow-up visits for incomplete or pending treatments
Return missed calls promptly and respond to patient messages in a professional and courteous manner

Insurance & Financial Coordination

Submit, track, and ensure approval of all pre-authorizations prior to treatment
Send dental claims to insurance carriers accurately and in a timely manner
Assist with treatment plan presentations, including explaining insurance benefits and patient financial responsibilities
Set up and manage patient payment plans as directed

Administrative Duties

Scan and upload all patient documentation and records by the end of each business day
Maintain organized and accurate patient files in the practice management system
Assist with general office tasks and support team members as requested by the Office Manager

Marketing & Practice Support

Participate in practice marketing initiatives and patient outreach efforts
Support front office workflows to ensure smooth daily operations

Qualifications & Requirements

Minimum 2 years of experience in a dental office front desk or administrative role
Working knowledge of dental insurance, including claims submission and pre-authorizations
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, or similar)
Spanish-speaking preferred
Strong organizational, multitasking, and time-management skills
Excellent verbal and written communication skills
Professional demeanor with a strong commitment to patient service

Preferred Skills

Experience presenting treatment plans and discussing financial options with patients
Familiarity with dental terminology and procedures
Ability to work independently and collaboratively in a fast-paced environment

What We Offer

Competitive compensation based on experience
Supportive and team-oriented work environment
Opportunities for professional growth and development

Job Type: Full-time

Experience:

Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Required)
Dental office: 2 years (Required)

Work Location: In person

Mount Pleasant Family Dental

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