Job Overview
We are seeking a dynamic and detail-oriented Dental Front Desk Receptionist to join our vibrant dental team. In this vital role, you will be the welcoming face of our practice, providing exceptional patient service while managing administrative tasks with efficiency and professionalism. Your energetic approach will ensure smooth daily operations, from appointment scheduling to insurance verification, creating a positive experience for every patient who walks through our doors. If you thrive in a fast-paced environment and possess a passion for healthcare support, this opportunity is perfect for you!

Duties

Greet patients warmly, ensuring a friendly and professional first impression
Schedule appointments accurately using dental practice management software Eaglesoft
Verify insurance coverage and benefits, including Medicare and Medicaid, utilizing systems like Epic, Meditech, Athenahealth, or EMR platforms
Collect payments and perform medical collections while maintaining HIPAA compliance and safeguarding patient confidentiality
Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and professionally
Maintain accurate dental records and medical documentation review, including CPT coding, ICD-10/ICD-9 coding, and medical billing processes
Handle patient intake procedures, including data entry with high typing accuracy (10 key typing) and updating electronic health records (EHR systems) such as eClinicalWorks or Meditech
Facilitate insurance verification and pre-authorizations to streamline patient care plans
Support office management tasks like filing, faxing, and managing medical records with attention to detail
Assist in clinic operations by coordinating patient flow and ensuring all front desk duties are executed seamlessly

Experience

Prior experience working in a dental clinic or healthcare setting is highly preferred
Demonstrated proficiency with dental office management software such as Eaglesoft; familiarity with EMR systems like Epic or Meditech is a plus
Strong knowledge of dental terminology
Experience with insurance verification processes including Medicare and Medicaid is desirable
Excellent customer service skills combined with professional phone etiquette and clerical experience in a busy office environment
Ability to handle multiple tasks efficiently while maintaining accuracy in documentation review and data entry
Familiarity with health information management standards such as HIPAA compliance

Join us to be part of a dedicated team committed to delivering outstanding patient care while supporting the operational excellence of our dental practice. We value energetic professionals who are eager to make a difference every day!

Pay: $12.00 - $18.00 per hour

Benefits:

401(k) matching
Employee discount
Paid sick time
Paid time off

Work Location: In person

Rothermel Family Dentistry

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Dental Front Desk Receptionist