Job description

Position Summary: Our culture is to provide an excellent patient experience through teamwork, a positive attitude, and great customer service. The Treatment Coordinator is the patient’s primary introduction to Hill Country Pediatric & Orthodontics and the services that we provide. He or she is responsible for the new patient exam process, and for initiating starts. The Treatment Coordinator warmly welcomes patients, assists the doctor in the exam, clearly explains treatment options, answers patient questions regarding treatment, discusses related costs and fees, and also arranges for payment.

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Key Expectations

Smiling, cheerful personality. Always happy
Charming, well put together to be memorable. Male: Crisp shirt, trousers, tie? Female: Professional attire, light make up
Well spoken, articulate and calm voice
Writes well with proper grammar
Genuinely likes to help people.
Understands why people buy? The psychology of the consumer in front of you.
Guide the family / patient towards investing in what is best for them based on the patient's needs. Consultative selling
Ability to listen and then follow through with questions so that the families share all their concerns, fear, limitations.
Makes people feel comfortable, happy and calm
Coachable
Traveling might be required
Consistently achieve or surpass new patient start goals
Utilize sales techniques to effectively present treatment and payment plans, in order to ensure the patient enters into treatment
Provide excellent customer service to every potential patient and family
Clearly explain and discuss the recommended treatment, treatment options, and provide answers to all questions
Meticulous adherence to lab processes and employee safety protocol, in accordance with OSHA guidelines

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Key Success Measures:

Consistently achieve daily, monthly, and annual new patient start goals
Maintain at least an 85% conversion rate

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Activities & Responsibilities

Greet and build rapport with all potential patients and their family
Collect all necessary and relevant patient information, including photographs and X-Rays
Review records and obtain information for doctor diagnosis
Informs doctor of all pertinent patient information, questions, and concerns to prepare the patient for the exam
Inform doctor of any hobbies and fun facts about the patient and family
Introduce the doctor to the patient, and assist him or her during the exam
Provide answers to any questions that the patient or family may have about orthodontic treatment
Records all doctor findings during the measurement process into a questionnaire
Discuss all related fees, costs and arrange payment for orthodontic treatment.
Utilizes all available payment options: pay in full, down payments, payment plans, and insurance
Review all new patient documents with patient and the responsible billing party
If any money is accepted, it must be handed off according to Sing Orthodontics protocol
Communicates with patient’s dentist to schedule cleanings and check on scheduled dental work
Excellent personal and oral hygiene
Strong written and verbal communication skills
Comply with all Sing Orthodontics policy and procedures
Perform other duties as assigned

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Behaviors

Assists patients in their decision making process
Conducts self in a profession and respectful manner when interacting with doctors and other team members
Answer and make phone calls in a professional and courteous manner, with a friendly voice and smile.
Use full sentences and appropriate grammar when communicating via email or text message
Maintain a positive attitude at all times while at the office, or any work-related event
Willing and able to accept and implement any coaching or constructive criticism
Treat every team member with courtesy and respect
Exercise excellent customer service when interacting with patients, and their families’
Demonstrate willingness to assist team members when the need becomes apparent, or when directed by supervisor
Performs responsibilities in an efficient and effective manner

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Skills & Knowledge

Strong understanding of Sing Orthodontics treatment philosophies and clinical procedures
In-depth knowledge of orthodontic terms and has the ability to describe the procedures in simple language
Strong human relation skills
Strong sales and influence skills
In-depth understanding of insurance
Strong understanding of fee structure and payment options
Ability to review and explain contacts with patient and responsible billing party
Ability to read panoramic and cephalometric X-rays
Ability to multitask
Attention to detail
Sense of urgency
Ability to be adaptable to change
Ability to demonstrate orthodontic procedures using Aquarium software
Ability to use computer software like Microsoft Office and Google Drive, and patient management systems like Dolphin
Ability to learn additional technologies as required

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Working Conditions & Occupational Hazards

Repetitive movement
Use hands to handle, control, or feel objects and tools
Bending or twisting
Occasional heavy lifting
Sitting or standing for long periods of time
Wearing common productive safety equipment
Working indoors in environmentally controlled conditions
Potential exposure to contaminants
Potential exposure to disease or infections
Potential puncture by contaminated orthodontic materials
Potential injury to hands if operating machinery improperly

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Additional Requirements

Able to read, write, and speak English
Must have sufficient prior hard and soft sales and selling skills
Excellent etiquette via phone, email, and text message
Prefer post-secondary education
Ability to work a flexible schedule, including traveling to 2 different locations
Ability to be on site during assigned On-call day, and during all company mandated training days
Ability to travel between offices as required
Ability to do Appliance and Invisalign scans
Bi-lingual preferred, but not required

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Dental cordinator: 2 years (Required)
Ortho cordinator: 1 year (Required)

Ability to Relocate:

Round Rock, TX 78664: Relocate before starting work (Required)

Work Location: In person

Sing Orthodontics

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