Job description
Position Summary: Our culture is to provide an excellent patient experience through teamwork, a positive attitude, and great customer service. The Treatment Coordinator is the patient’s primary introduction to Hill Country Pediatric & Orthodontics and the services that we provide. He or she is responsible for the new patient exam process, and for initiating starts. The Treatment Coordinator warmly welcomes patients, assists the doctor in the exam, clearly explains treatment options, answers patient questions regarding treatment, discusses related costs and fees, and also arranges for payment.
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Key Expectations
- Smiling, cheerful personality. Always happy
- Charming, well put together to be memorable. Male: Crisp shirt, trousers, tie? Female: Professional attire, light make up
- Well spoken, articulate and calm voice
- Writes well with proper grammar
- Genuinely likes to help people.
- Understands why people buy? The psychology of the consumer in front of you.
- Guide the family / patient towards investing in what is best for them based on the patient's needs. Consultative selling
- Ability to listen and then follow through with questions so that the families share all their concerns, fear, limitations.
- Makes people feel comfortable, happy and calm
- Coachable
- Traveling might be required
- Consistently achieve or surpass new patient start goals
- Utilize sales techniques to effectively present treatment and payment plans, in order to ensure the patient enters into treatment
- Provide excellent customer service to every potential patient and family
- Clearly explain and discuss the recommended treatment, treatment options, and provide answers to all questions
- Meticulous adherence to lab processes and employee safety protocol, in accordance with OSHA guidelines
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Key Success Measures:
- Consistently achieve daily, monthly, and annual new patient start goals
- Maintain at least an 85% conversion rate
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Activities & Responsibilities
- Greet and build rapport with all potential patients and their family
- Collect all necessary and relevant patient information, including photographs and X-Rays
- Review records and obtain information for doctor diagnosis
- Informs doctor of all pertinent patient information, questions, and concerns to prepare the patient for the exam
- Inform doctor of any hobbies and fun facts about the patient and family
- Introduce the doctor to the patient, and assist him or her during the exam
- Provide answers to any questions that the patient or family may have about orthodontic treatment
- Records all doctor findings during the measurement process into a questionnaire
- Discuss all related fees, costs and arrange payment for orthodontic treatment.
- Utilizes all available payment options: pay in full, down payments, payment plans, and insurance
- Review all new patient documents with patient and the responsible billing party
- If any money is accepted, it must be handed off according to Sing Orthodontics protocol
- Communicates with patient’s dentist to schedule cleanings and check on scheduled dental work
- Excellent personal and oral hygiene
- Strong written and verbal communication skills
- Comply with all Sing Orthodontics policy and procedures
- Perform other duties as assigned
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Behaviors
- Assists patients in their decision making process
- Conducts self in a profession and respectful manner when interacting with doctors and other team members
- Answer and make phone calls in a professional and courteous manner, with a friendly voice and smile.
- Use full sentences and appropriate grammar when communicating via email or text message
- Maintain a positive attitude at all times while at the office, or any work-related event
- Willing and able to accept and implement any coaching or constructive criticism
- Treat every team member with courtesy and respect
- Exercise excellent customer service when interacting with patients, and their families’
- Demonstrate willingness to assist team members when the need becomes apparent, or when directed by supervisor
- Performs responsibilities in an efficient and effective manner
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Skills & Knowledge
- Strong understanding of Sing Orthodontics treatment philosophies and clinical procedures
- In-depth knowledge of orthodontic terms and has the ability to describe the procedures in simple language
- Strong human relation skills
- Strong sales and influence skills
- In-depth understanding of insurance
- Strong understanding of fee structure and payment options
- Ability to review and explain contacts with patient and responsible billing party
- Ability to read panoramic and cephalometric X-rays
- Ability to multitask
- Attention to detail
- Sense of urgency
- Ability to be adaptable to change
- Ability to demonstrate orthodontic procedures using Aquarium software
- Ability to use computer software like Microsoft Office and Google Drive, and patient management systems like Dolphin
- Ability to learn additional technologies as required
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Working Conditions & Occupational Hazards
- Repetitive movement
- Use hands to handle, control, or feel objects and tools
- Bending or twisting
- Occasional heavy lifting
- Sitting or standing for long periods of time
- Wearing common productive safety equipment
- Working indoors in environmentally controlled conditions
- Potential exposure to contaminants
- Potential exposure to disease or infections
- Potential puncture by contaminated orthodontic materials
- Potential injury to hands if operating machinery improperly
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Additional Requirements
- Able to read, write, and speak English
- Must have sufficient prior hard and soft sales and selling skills
- Excellent etiquette via phone, email, and text message
- Prefer post-secondary education
- Ability to work a flexible schedule, including traveling to 2 different locations
- Ability to be on site during assigned On-call day, and during all company mandated training days
- Ability to travel between offices as required
- Ability to do Appliance and Invisalign scans
- Bi-lingual preferred, but not required
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Dental cordinator: 2 years (Required)
- Ortho cordinator: 1 year (Required)
Ability to Relocate:
- Round Rock, TX 78664: Relocate before starting work (Required)
Work Location: In person
