Position Summary:
We are seeking a friendly and organized Orthodontic Front Desk Receptionist to join our team. As the first point of contact for our orthodontic practice, you will play a crucial role in providing exceptional customer service to our patients and their families. Your outstanding communication skills and attention to detail will contribute to the smooth operation of the front desk, ensuring an efficient and welcoming experience for all visitors.

Responsibilities:
1. Greeting Patients: Warmly welcome patients and visitors to the practice, creating a friendly and inviting atmosphere from the moment they arrive.
2. Scheduling Appointments: Efficiently manage appointment scheduling, ensuring proper allocation of time and coordination with the orthodontist's schedule.
3. Patient Check-In/Check-Out: Accurately handle patient check-in and check-out processes, including updating patient information and collecting necessary paperwork.
4. Answering Inquiries: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing helpful information or directing to the appropriate staff member.
5. Insurance Verification: Verify insurance coverage for patients and communicate any necessary details related to coverage and billing.
6. Payment Processing: Collect patient payments, process credit card transactions, and maintain financial records with precision.
7. Managing Records: Maintain electronic and paper records of patients, ensuring confidentiality and adherence to privacy regulations.
8. Assisting with Treatment Coordination: Collaborate with orthodontists and clinical staff to assist in treatment coordination and ensure seamless patient care.
9. Office Organization: Keep the front desk area and waiting room tidy and organized to create a welcoming environment.
10. Administrative Support: Provide general administrative support to the orthodontic team, including filing, data entry, and office supply management.

Requirements:
1. Previous Experience: Proven experience as a receptionist, preferably in a dental or orthodontic setting, will be advantageous.
2. Communication Skills: Excellent verbal and written communication skills to effectively interact with patients, their families, and colleagues.
3. Organization: Strong organizational abilities to manage appointments, records, and various administrative tasks efficiently.
4. Customer Service: A friendly and customer-oriented attitude with a passion for providing exceptional patient care.
5. Tech-Savvy: Proficiency in using office software, electronic health records (EHR), and scheduling systems.
6. Multitasking: Ability to handle multiple tasks simultaneously while maintaining a professional demeanor.
7. Attention to Detail: Keen eye for accuracy in patient information, financial transactions, and other administrative tasks.
8. Confidentiality: Understanding and commitment to maintaining patient privacy and handling sensitive information responsibly.

Join our team as an Orthodontic Front Desk Receptionist and contribute to creating beautiful smiles while ensuring a positive experience for our valued patients and their families.

Job Type: Full-time

Pay: $1.00 - $50.00 per hour

Benefits:

401(k) matching
Employee discount
Health insurance
Paid time off

Work Location: In person

Smart Smiles Orthodontics

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