Office Manager

Sycamore Hills Dentistry | Fort Wayne, Indiana

At Sycamore Hills Dentistry, we believe dentistry should feel different — for both patients and team members. Our purpose is simple:

“We get to compassionately serve our community by providing friendly, modern, family dentistry.”

We are a growing, high-performing dental organization seeking an experienced and growth-minded Office Manager to help lead, strengthen, and scale the administrative side of our practice.

This is not simply a “front desk manager” position.

We are looking for someone who enjoys:

leading people
building systems
improving operations
driving accountability
solving problems
executing initiatives
developing teams

The right person will play a major role in helping our organization continue to grow while strengthening operational systems, elevating team performance, and supporting an exceptional patient experience.

What You’ll Lead

Front Office Operations

Lead and develop the front office team
Strengthen scheduling, communication, and administrative workflows
Reinforce professionalism, consistency, and accountability
Help create a smooth, organized, and patient-centered experience

Administrative Operations

Improve systems, organization, and operational efficiency
Coordinate reporting, documentation, and process improvement initiatives
Help implement operational priorities and strategic projects
Support continued modernization of administrative systems and workflows

Revenue Cycle Oversight

Monitor accounts receivable trends and insurance workflows
Coordinate accountability with our third-party insurance billing partner
Help improve administrative follow-through and operational consistency
Identify inefficiencies and help implement solutions

Leadership & Organizational Support

Partner closely with the Chief Operating Officer (COO) and Leadership Team
Help reinforce organizational vision, standards, and operational alignment
Support execution of practice initiatives and growth strategies
Help scale systems and operations as the organization continues to grow

Who We’re Looking For

We are seeking someone who is:

highly organized and operationally minded
proactive and accountable
calm under pressure
growth-oriented and systems-oriented
an excellent communicator
capable of leading while still executing

The strongest candidates are people who naturally:

identify inefficiencies and organize chaos
solve problems proactively
create clarity and structure while improving systems and workflows
follow through consistently

Preferred Experience & Strengths

Previous office management experience, preferably within the dental industry
Strong understanding of front office operations including scheduling, patient communication, insurance workflows, accounts receivable, and administrative coordination
Open Dental experience strongly preferred
Experience supporting or coordinating operations across multiple locations is highly valued
Interest in operational systems improvement, technology, and AI-driven workflow optimization
Demonstrated ability to lead teams while maintaining strong organizational execution

Why This Role Is Different

This role is designed to grow over time. The Office Manager will work closely with the COO and Leadership Team and will have opportunities to contribute meaningfully to:

operational strategy
systems optimization
leadership development
organizational growth
practice scalability

We are not simply looking for someone to “manage the desk.” We are looking for someone who wants to help build, strengthen, and scale a growing organization.

About Sycamore Hills Dentistry

At Sycamore Hills Dentistry, we are committed to:

exceptional patient experiences
strong team culture
modern and efficient systems
long-term growth opportunities
a supportive and positive work environment

We believe culture matters deeply, and we are intentional about building a team that supports one another while continually improving together.

Our Core Values

Self-Motivation. We take initiative, pursue growth, and hold ourselves accountable.

Trustworthiness. We operate with honesty, integrity, and professionalism.

Teamwork. We support one another and work together toward shared success.

Enthusiasm. We bring positivity, encouragement, and energy to our patients and team.

Full-Time | Exempt

Fort Wayne, Indiana

If you are passionate about leadership, operational excellence, team development, and helping build a growing organization, we would love to hear from you.

Sycamore Hills Dentistry

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Office Manager