Office Manager
Sycamore Hills Dentistry | Fort Wayne, Indiana
At Sycamore Hills Dentistry, we believe dentistry should feel different — for both patients and team members. Our purpose is simple:
“We get to compassionately serve our community by providing friendly, modern, family dentistry.”
We are a growing, high-performing dental organization seeking an experienced and growth-minded Office Manager to help lead, strengthen, and scale the administrative side of our practice.
This is not simply a “front desk manager” position.
We are looking for someone who enjoys:
- leading people
- building systems
- improving operations
- driving accountability
- solving problems
- executing initiatives
- developing teams
The right person will play a major role in helping our organization continue to grow while strengthening operational systems, elevating team performance, and supporting an exceptional patient experience.
What You’ll Lead
Front Office Operations
- Lead and develop the front office team
- Strengthen scheduling, communication, and administrative workflows
- Reinforce professionalism, consistency, and accountability
- Help create a smooth, organized, and patient-centered experience
Administrative Operations
- Improve systems, organization, and operational efficiency
- Coordinate reporting, documentation, and process improvement initiatives
- Help implement operational priorities and strategic projects
- Support continued modernization of administrative systems and workflows
Revenue Cycle Oversight
- Monitor accounts receivable trends and insurance workflows
- Coordinate accountability with our third-party insurance billing partner
- Help improve administrative follow-through and operational consistency
- Identify inefficiencies and help implement solutions
Leadership & Organizational Support
- Partner closely with the Chief Operating Officer (COO) and Leadership Team
- Help reinforce organizational vision, standards, and operational alignment
- Support execution of practice initiatives and growth strategies
- Help scale systems and operations as the organization continues to grow
Who We’re Looking For
We are seeking someone who is:
- highly organized and operationally minded
- proactive and accountable
- calm under pressure
- growth-oriented and systems-oriented
- an excellent communicator
- capable of leading while still executing
The strongest candidates are people who naturally:
- identify inefficiencies and organize chaos
- solve problems proactively
- create clarity and structure while improving systems and workflows
- follow through consistently
Preferred Experience & Strengths
- Previous office management experience, preferably within the dental industry
- Strong understanding of front office operations including scheduling, patient communication, insurance workflows, accounts receivable, and administrative coordination
- Open Dental experience strongly preferred
- Experience supporting or coordinating operations across multiple locations is highly valued
- Interest in operational systems improvement, technology, and AI-driven workflow optimization
- Demonstrated ability to lead teams while maintaining strong organizational execution
Why This Role Is Different
This role is designed to grow over time. The Office Manager will work closely with the COO and Leadership Team and will have opportunities to contribute meaningfully to:
- operational strategy
- systems optimization
- leadership development
- organizational growth
- practice scalability
We are not simply looking for someone to “manage the desk.” We are looking for someone who wants to help build, strengthen, and scale a growing organization.
About Sycamore Hills Dentistry
At Sycamore Hills Dentistry, we are committed to:
- exceptional patient experiences
- strong team culture
- modern and efficient systems
- long-term growth opportunities
- a supportive and positive work environment
We believe culture matters deeply, and we are intentional about building a team that supports one another while continually improving together.
Our Core Values
Self-Motivation. We take initiative, pursue growth, and hold ourselves accountable.
Trustworthiness. We operate with honesty, integrity, and professionalism.
Teamwork. We support one another and work together toward shared success.
Enthusiasm. We bring positivity, encouragement, and energy to our patients and team.
Full-Time | Exempt
Fort Wayne, Indiana
If you are passionate about leadership, operational excellence, team development, and helping build a growing organization, we would love to hear from you.
