Job Summary
We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental team. In this role, you will be the welcoming face of our practice, responsible for creating a positive first impression for patients while efficiently managing administrative tasks. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate record-keeping, and exceptional patient service. This paid position offers an exciting opportunity to be an integral part of a caring dental environment where your skills in office management and patient interaction will shine.

Duties

Greet patients warmly and provide excellent customer service to ensure a positive experience from check-in to check-out
Schedule appointments accurately using dental practice management software such Dentrix, coordinating with clinical staff
Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes including Medicare and other third-party payers
Manage patient records with precision, ensuring all documentation review, medical records updates, and data entry are completed in compliance with HIPAA regulations
Handle multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately
Process payments, perform medical collection activities, and manage billing using systems like Meditech or Epic EMR systems
Maintain organized filing systems for dental records, medical records, and administrative documents while ensuring confidentiality and security
Assist with intake procedures, including collecting patient information, updating medical history, and explaining clinic policies and care plans
Support office management tasks such as inventory control, appointment reminders, and general clerical duties including filing, typing, and data entry using Microsoft Office tools

Skills

Proven experience in a dental or medical office environment with strong front desk responsibilities
Knowledge of dental terminology, medical terminology, ICD-9/ICD-10 coding, CPT coding, and medical billing procedures
Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), multi-line phone systems, and typing (10 key typing)
Strong understanding of HIPAA compliance standards to protect patient privacy and confidentiality
Bilingual abilities are highly desirable to serve diverse patient populations effectively but no required
Exceptional customer service skills paired with professional phone etiquette and active listening abilities
Ability to handle insurance verification processes efficiently while maintaining attention to detail in documentation review
Experience with dental office management software like Dentrix or Eaglesoft is preferred but not required
Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining accuracy in all tasks

Join our team today to make a meaningful difference in patients’ lives through exceptional service! We value energetic professionals who thrive on building positive relationships while supporting the smooth operation of our dental practice.

Pay: $18.00 - $22.00 per hour

Benefits:

Continuing education credits
Employee discount
Free parking
Paid sick time
Paid time off
Uniform allowance

Work Location: In person

Town Square Dental Dr. Joshua Neuman

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Dental Front Desk Receptionist