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DTP Manager- Full Arch Implants

Glidewell Dental • Full-time • Irvine, California, United States • $88k - $118k / year • 4m ago

Essential Functions:

Provides day-to-day management of the Digital Treatment Planning (DTP) team.
Establishes metrics, monitors and reports on individual and team production performance.
Identifies gaps in skills, training and/or product and proposes solutions, and creates and delivers training.
Sets up and continuously monitors and improves workflow processes.
Participates in new product development to continuously evolve service levels and product scope.
Assists in development of training content for internal and external training.
Monitors cases for common/typical issues and propose solutions (e.g. training, FAQ, Knowledge Database).
Coaches and mentors team on DTP skills, problem solving, and creative solutions.
Builds team knowledge on clinical issues that impact DTP success (pre, during and post-surgery).
Advocates for Glidewell DTP at events, study clubs, tradeshows as requested.
Interviews, hires, onboard and develops new team members.
Develops and implements ‘new DTP team member’ training protocols and processes.
Maintains focus on sales and patient safety and sustains quality and service level.
Ensures quality of work provided is to the industry standards.
Implements rigorous quality control (QC) protocols on all aspects of DTP workflow.
Implement and adopts new digital workflows, staying informed about current and emerging technologies to align with the industry trends and customer needs
Assess team’s review sessions to ensure quality and customer satisfaction is met.
Monitors and reports on case backlog and case rejection volume and reasons, and implements solutions.
Serves as a liaison between Customer Service department, customers, and internal departments and divisions; provides accurate and complete information in a prompt and articulate manner.
Executes Digital Treatment Planning and interfaces with clinicians on challenging and complex cases.
Incorporates new software as necessary to grow and support DTP goals and initiatives.
Performs digital treatment planning as necessary and when required.
Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

Minimum five (5) years of experience in customer service and five (5) years of dental implant background.
Minimum, three (3) years of managerial or team leadership experience.
Extensive experience with treatment planning simple to full arch complex cases, utilizing Digital Treatment Planning software RealGuide preferred and treatment planning simple to full arch complex cases is required.
Experience with all aspects of Guided Surgery (Design, plan, surgical workflow) & Software training.
Relevant oral anatomical knowledge required.
Planning and Design software experience (e.g RealGuide, CoDiagnostics, exocad, 3shape..etc) required.
Knowledge of restoring dental implant cases from single to full arch
Advanced knowledge of Full Arch Treatment Planning, Stackable Guides & Restorative-Driven Treatment Planning.
Knowledge of advanced digital dentistry workflows for dental implants cases
Advanced knowledge of different design software is preferred.

Pay range: $88,000.00 to $118,000.00/yr

Job Type: Full-time

Pay: $88,000.00 - $118,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Work Location: In person

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