Job Overview
We are seeking a dedicated and organized Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role is crucial in maintaining the smooth operation of our front office, ensuring a welcoming environment for all guests.
Responsibilities
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage incoming calls, schedule appointments, and maintain the appointment calendar.
- Handle medical records with confidentiality and accuracy, ensuring compliance with HIPAA regulations.
- Perform office management tasks including filing, data entry, and maintaining organized records.
- Utilize computerized systems for patient management and billing processes.
- Process insurance claims using ICD-9 coding and ensure proper documentation is maintained.
- Assist with administrative duties as needed, including 10 key typing for data entry tasks.
- Communicate effectively with medical staff regarding patient inquiries and appointment updates.
- Stay updated on dental terminology to assist in patient interactions related to dental services.
Experience
- Previous experience as a Dental Receptionist or in a similar administrative role is preferred.
- Familiarity with medical office management practices and procedures is highly desirable.
- Proficiency in using computerized systems for managing medical records and scheduling is essential.
- Knowledge of ICD-9 coding and dental terminology will be considered an asset.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication skills, both verbal and written, are required to interact effectively with patients and staff.
Join our team as a Front Desk Agent where you can contribute to creating a positive experience for our patients while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $14.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
