Experienced (2 Years) Dental Office Manager

Tennessee Family Dental (Brentwood) • Full-time • Brentwood, Tennessee, United States • $42k - $72k / year • 3w ago

Overview
We are looking for an *Experienced* Dental Front Desk Administrator/Office Manager to assist office regarding patient flow of our dental office, Tennessee Family Dental (Brentwood)

Your role is to create and maintain a pleasant environment for new and existing dental patients, ensuring high levels of organizational effectiveness, communication and safety.

Previous experience as a Dental Front Desk Administrator is required. This can include Dental Receptionist, Patient Coordinator, Treatment Coordinator or Office Manager.

Approximately 1/3 of our patient base is adult TennCare and the remaining 2/3 of our practice is PPO/cash.

Modern Technology on-site (CBCT, iTero, etc) w/ large office (5,000 sq ft w/ 8 ops)

Experienced doctor with strong clinical skill set and patient communication skills

*Quarterly Employee Profit Sharing Program for all full-time employees*

Primary Responsibilities

- Creating and implementing new office policies to reduce overhead and maximize profit.

- Managing the day-to-day financial activities of the office (e.g. general insurance knowledge required, insurance responsibilities are outsourced to a third-party.)

- Maintaining quality control and patient experience

- Responds to patient and staff inquires and complaints

- Ensures compliance with OSHA, and record keeping guidelines.

- Conducting regular staff meetings & annual performance reviews.

- Ensures procedures are carried out in accordance with the office manual.

- Solicits patient feedback to improve service.

- Monthly reports (supply ordering, office production, doctor production, payroll, etc.)

- Scheduling for the office including front desk, assistants, doctors and hygienists.

- Presenting and following up on patient treatment plans & outstanding balances/credits.

Miscellaneous Responsibilities
- Greeting patients with a smile :)

- Answering phones

- Returning Voicemails/Emails

- Scheduling for dentists and hygienists

- Prepare and be involved in team morning huddles

- Managing day-to-day activities of the office

- Address individual patients concerns or complaints in a calm manner

Skills
-Past experience (2 years) in a dental office setting at the front desk

- General knowledge of office administrator responsibilities, systems and procedures

- Proficiency practice management software navigation

- Basic computer skills

- Excellent time management skills and ability to multi-task and prioritize work

- Attention to detail and problem solving skills

- Excellent written and verbal communication skills

- Strong organizational and planning skills in a fast-paced environment

- A creative mind with an ability to suggest improvements

- High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Type: Full-time

Pay: $42,000.00 - $72,000.00 per year

Benefits:

Continuing education credits
Dental insurance
Employee discount
Paid time off (up to 4 weeks)

Schedule:

8 hour shift

Experience:

Dental: 2 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $42,000.00 - $72,000.00 per year

Benefits:

Dental insurance
Employee discount
Paid time off

Schedule:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Administrative experience: 1 year (Required)

Work Location: In person

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