Dental Front Office - AR Coordinator -Private practice with an established patient base is seeking an experienced and outgoing Accounts Receivable Coordinator. History of AR management and knowledge of dental insurance highly desired.
PLEASE READ: Prior dental office experience is a REQUIREMENT. We will only be hiring a candidate that has worked in a Dental Front Office or Dental AR Coordinator position prior to this opening.
AR COORDINATOR RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.
SPECIFIC DUTIES
AR Focus
Generating and working insurance aging over 30 days
Post insurance checks and complete adjustments as necessary
Manage AR reports including but not limited to:
- Procedure not attached to insurance
- Secondary claims not created
- Insurance claims to process
- Secondary claims not created
Completing account audits
Collecting
payments by phone as necessary
Follow
up on delinquent accounts
Reception Management
Manage day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for a neat, professional appearance and make necessary changes
Check the daily schedule for accuracy and post it in all treatment rooms
Answer and respond to telephone calls with professionalism
Review supplies for reception and provide order to Doctor.
Maintain petty cash
Ensure that HIPAA Notice of Privacy Practices Notice is on display
Patient Management
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information
Manage recall and inactive patient system
Oversee patient relations & handle patient complaints, under Doctor indirect supervision
Help explain office policy to patients Confirm the next day’s appointments according to protocol and patient preferences
Schedule patients for efficient use of doctor and staff time
Check patient quick-fill list to try to fill in cancellation and no-show appointment times Collect payment from patients at the time of treatment
Make follow-up appointments as needed Prepare financial treatment plans and present plan options to patient at end of their appointment
Assist in the treatment room as needed
Records Management
Gather and accurately record insurance information from patients
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Accurately file patient information Arrange patient charts and radiographs for the next day’s appointments
Track cases and referrals to and from other doctors
Insurance
Update insurance information on all patients at all times
Submit treatment plans for predetermination of benefits
Prepare claim forms for patients with dental insurance
Organize supporting materials for claim forms(radiographs or written narratives), as directed by Doctor.
Mail or electronically submit claim forms from office
Assist in the resolution of problems with third-party payers
Inventory Management
Monitor inventory and order dental office supplies as needed
Monitor and make sure all dental office equipment is working properly
Office Participation
Be an active participant in staff meetings
Perform other tasks as assigned by Doctor
PERSONNEL REQUIREMENTS FOR AR COORDINATOR
Education/Experience High school diploma 2 years office experience desired
Work collaboratively and respectfully
Create and maintain a safe space to give and receive feedback
Maintaining a solution-focused approach to issues
Legible handwriting for notations
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
Customer service or patient relations experience
Quick response/accurate data entry to present treatment plans to patients in a short time frame Communicate all concerns to Doctor
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- Do you have experience using the Dentrix program?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
- Dental Insurance: 1 year (Required)
- Dental office: 1 year (Required)
Work Location: In person
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- Do you have prior experience with Dentrix?
Experience:
- Dental office: 2 years (Required)
- Dental insurance: 2 years (Required)
- Accounts receivable: 2 years (Required)
Ability to Commute:
- St. Louis, MO 63109 (Required)
Work Location: In person
