Help Desk Technician

Smile Doctors • Full-time • Dallas, Texas, United States • $41.99k - $59.00k / year • 3d ago

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a position that makes you smile?
We’re seeking a Help Desk Technician to join our growing team.
Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home.

How you’ll make us better:

Provide technical support for software, hardware, and network-related issues.
Deliver excellent communication and customer service in all interactions.
Respond to user inquiries through phone, email, chat, or the ticketing system queue.
Communicate technical issues in an understandable way to non-technical staff.
Document all employee requests, incidents, escalations, and resolutions in the ticketing system.
Ensure all pending tickets and customer communications are updated at least once every 7 days.
Collaborate effectively with IT team members, management, and end users.
Troubleshoot issues within the Patient Management System.
Support onboarding and offboarding processes, including account setup, hardware deployment, and access management via Active Directory.
Set up, configure, and troubleshoot desktops, laptops, mobile devices, printers, and related equipment.
Participate in special IT projects and initiatives as assigned, in addition to daily support tasks.

Your special skills:

Experience with Active Directory, Exchange, or (Azure AD).
Solid understanding of computer systems, mobile devices, and basic networking.
Basic multitasking and prioritization skills.
Strong problem-solving and communication skills.
Ability to actively listen and understand information verbally and in writing.

Prerequisites for success:

High school diploma or equivalent required.
Six (6) months previous Help Desk experience required; one (1) year preferred.
Familiarity with IT service management (ITSM) tools and remote desktop applications.
Relevant technical certification (COMPTIA A+, Network+, and/or ITIL) preferred.

We saved the best for last.
In exchange for the dynamic contribution you’ll bring to our team, we offer:

Competitive salary
Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
3 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?
As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.