About Us
We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more. We seek an experienced Customer Success Operations Managerwho can help our organization by excelling in platform administration, data governance, reporting, and cross-functional orchestration. If the profile below sounds like you - let’s talk!
What You'll Do
We’re looking for a data-driven, detail-obsessed, systems-savvy Customer Success Operations Manager to support the backbone of our Customer Success team. This role is equal parts platform administration, data governance, reporting, and cross-functional orchestration. You’ll be instrumental in scaling operational rigor while enabling our CS team to deliver impact across SMB, Mid-Market, and Enterprise segments.
Outcomes You’ll Own
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Own and manage reporting infrastructure: build, maintain, and QA dashboards and scorecards across Gainsight and other platforms
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Serve as primary Gainsight administrator, supporting CS leadership and segmentspecific initiatives
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Monitor and ensure data accuracy and hygiene across tools (Gainsight, Salesforce, etc.)
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Partner with CS and RevOps teams to define and improve operational processes
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Support strategic initiatives through coordination, documentation, and systems alignment
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Lead tooling setup, access management, and integration support (e.g., Cyberduck, Intercom)
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Collaborate cross-functionally on key deliverables and support stakeholder communication
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Manage sprint workstreams using Asana, maintaining visibility into task status and prioritization
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Monitor and implement new releases and Gainsight vendor updates to keep systems current.
Requirements
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2–4 years in Customer Success, RevOps, or Business Operations
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Direct experience with Gainsight administration and Salesforce workflows
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Comfortable building dashboards and reports in BI tools (Gainsight, Tableau, etc.)
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Strong project management and cross-functional communication skills
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Process-driven mindset with attention to detail and QA rigor
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Able to work independently and manage multiple priorities in a fast-paced environment
What Will Make Us REALLY Love you
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Experience supporting SMB, Mid-Market and Enterprise CS segments
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Familiarity with tools like Cyberduck, Salesforce, Asana
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Background in change management or operational scale-up
What You'll Love About Us
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Flexible Time Off + 11 paid holidays
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Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions.
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Company sponsored Life, Disability & AD&D
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Mental Health support programs, Cellphone & Gym membership Discounts
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100% Paid Parental Leave
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401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors.
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Tuition Reimbursement program
