Manager, Pediatric Cleft Lip & Palate Service Line Development

Shriners Children's • Full-time • Remote (United States) • 3w ago

Company Overview:

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview:

The Manager, Pediatric Cleft Lip & Palate Service Line Development will lead strategic, operational, and programmatic development of the pediatric cleft lip & palate service line across the health system. The role will work in partnership with multidisciplinary teams - including surgeons, orthodontists, speech-language pathologists, nursing, audiology, genetics, and social work - to optimize care pathways, outreach, accreditation (ACPA), financial performance, and patient-family experience and will draw on ACPA interdisciplinary team standards.

This position can be worked on either a Hybrid or Remote basis.

Responsibilities:

Design, launch, and scale pediatric cleft lip & palate care pathways across birth to young adulthood - 20%
Assemble and lead the interdisciplinary team: surgeons, orthodontists, SLPs, nurses, audiologists, genetics, social work - 15%
Coordinate care milestones, clinic schedules, feeding support, surgical planning, and longitudinal follow-up - 15%
Ensure ACPA/Craniofacial standards are met for team composition, communication, outcomes tracking, and cultural competence - 15%
Develop business cases, operating budgets, and growth plans for the service line - 10%
Define KPIs and analytics to measure outcomes: speech, feeding, hearing, dental, psychosocial development - 10%
Lead family education, community outreach, and multidisciplinary team conferences - 5%
Coordinate with marketing, quality, finance, IT, and external partners to support program expansion - 5%
Represent the service line in internal governance and external professional networks - 5%

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications:

Required:

5+ years of program or service line management within healthcare - clinical operations or multidisciplinary programs.
Bachelor's Degree in Healthcare Administration, Nursing, Speech Pathology, Public Health, or related field.
Deep understanding of interdisciplinary cleft/craniofacial team structure, care coordination, and accreditation standards.
Proficiency in business planning, budgeting, and outcome measurement.
Strong project management, communication, and stakeholder leadership.
Family-centered care coordination and outreach expertise.
Data analytics mindset: tracking feeding, speech, audiology, dental, and psychosocial outcomes.

Preferred:

Experience leading cleft, craniofacial or pediatric surgical programs, or managing complex care pathways.
Proven track record coordinating multi-site, matrixed teams.
Master's Degree (MHA, MBA, MPH, MS-SLP or related advanced degree).
PMP, FACHE, Lean Six Sigma, or relevant business development/sales certifications.