Patient Coordinator - Dental

Confidential • Full-time • Los Angeles, California, United States • $23 - $27 / hour • 2w ago

Patient Coordinator - Dental: Full-Time

Practice Overview:
A highly respected, fee-for-service dental practice with over 50 years of history servicing West Los Angeles. We are known for delivering the highest standard of interdisciplinary restorative and aethetic dentistry, rooted in ethics, professionalism, and patient-first care. Our practice operates without marketing - patients come exclusively through referrals from top specialists and other loyal patients. We take pride in our work, our team, and the exceptional clientele we service.

We are seeking an exceptional Patient Coordinator. A highly professional, forward thinking, self-motivated individual who embodies our practice culture and adopts our mission of making a positive difference in our patient lives. This Patient Coordinator acts as the welcoming face and first point of contact for patients and visitors. This position plays a vital role in ensuring a positive patient experience and contribution to the efficient operation of the dental practice. This position blends administrative tasks with strong customer service, requiring a friendly demeanor, exceptional organizational skills, and a commitment to patient care.

Our Ideal Candidate:

Promotes the Practice Mission and Customer Service Principals.
Sincere, positive and friendly demeanor.
Exceptional customer service skills.
Demonstrate a stong knowledge of dental front office operations.
Arrives to work with a smile on their face and their voice.
Successful scheduler.
Has a solid knowledge of dentistry.
Great organizational skills, ability to multi-task, prioritize, and attention to detail.
High level of integrity and work ethic.
Ability to communicate effectively.
Eaglesoft Practice Software experience.

Key Responsibilities:

Patient experience coordination: Focuses on creating a positive journey for patients from start to finish. Warmly greeting patients and visitors upon arrival.
Patient intake and check-out: Focuses on the arrival and departure processes.
Answering multi-line phones, addressing inquiries, and managing voicemails.
Responding to patient inquiries via phone, email and text.
Scheduling and appointment management.
Confirming patient appointments.
Managing the appointment schedule to optimize patient flow and minimize wait times.
Coordinating patient appointments with dental providers.
Patient communication and support.
Explaining treatment plans and answering patient questions.
Handling and resolving patient issues and concerns with professionalism and empathy.
Coordinating specialist referrals.
Genuinely cares about the well-being of patients, teammates, and the integrity of the practice.
Uphold confidentiality standards in accordance with HIPAA regulations.

Please send your resume and include a brief description of what sets you apart.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits: