Help Desk Support

OrthoFi • Full-time • Denver, Colorado, United States • $45.26k - $61.32k / year • 2d ago

This role is hybrid, based in our Denver office, with presence 2 days a week.

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

This role is hybrid, based in our Denver office, with presence 2 days a week.

The Opportunity

As a Help Desk Support at OrthoFi, you’ll be on the front lines of our technology operations—installing, upgrading, troubleshooting, and repairing hardware, software, and network systems. You’ll play a critical role in ensuring our internal teams stay productive and connected, whether they’re in the office or remote. This is a hands-on, service-oriented role where your problem-solving skills, technical knowledge, and attention to detail will make a direct impact every day.

You’ll manage user account access, resolve help desk tickets, and support employees across the company with professionalism and empathy. This position offers the opportunity to grow your expertise while working in a collaborative, fast-paced environment.

What You Will Do:

Set up and configure computer systems, software, and equipment for new hires
Install, upgrade, and maintain hardware and software across Windows and Mac environments
Troubleshoot and resolve a wide range of technical issues, from connectivity problems to software glitches
Provide technical support to local and remote users via phone, chat, screen share, or in-person support
Log and track all service and repair activities and maintain parts inventory
Manage user accounts, permissions, and mailbox setups
Research and recommend new software or hardware solutions to enhance performance and productivity
Collaborate with service vendors and escalate issues when necessary to ensure continuity of service
Work help desk tickets through to resolution, meeting established service level agreements (SLAs)
Proactively identify recurring issues and suggest improvements to reduce future incidents

What You Will Bring:

Associate degree or 1–3 years of relevant IT support experience
Clear, professional communication skills — both written and verbal — across a wide range of users
Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment
A customer-focused mindset and the ability to explain technical concepts to non-technical users
Experience supporting both Windows and Apple platforms
Familiarity with help desk ticketing systems and remote support tools

What’s in it for you:

Full medical, dental, and vision benefits with 100% employer-paid options and buy up plans
Flexible PTO
Employer HSA contribution
9 Company Paid holidays
401(k) match, 2% after 90 days of employment
Supportive culture with one-of-a-kind growth opportunities
Hybrid in-office and work at home (2 days in-office)
Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
Company and team outings
Peer-to-peer recognition program
Vendor discounts

Compensation: $55,000 - $65,000 range annually

**Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**

Work Authorization: You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.

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