Dental Financial Coordinator
About us: Port City Dental is a thriving private practice providing remarkable dental care to our Northland neighbors across four locations in the Twin Ports area. Our vision is to be so remarkable in our values, care, and patient experience that we change your perception of dentistry. We’re looking to grow our team with a full-time, driven, and detail-oriented dental financial coordinator at our Miller Hill location.
Position Summary:
Dental financial coordinators in our offices serve as the key point of contact between the clinical team, insurance companies, and patients. This role requires a thorough understanding of dental insurance, billing, and collections to ensure all aspects of accounts receivable are managed with precision to maintain our high standard of patient care. Prioritizing a seamless and positive financial experience for every patient, your responsibilities include:
- Collaborate closely with the front office team and clinical providers to ensure accurate and timely communication of treatment plans and financial expectations for patients.
- Provide unparalleled customer service to patients at checkout while collecting copays or estimated patient portions and scheduling treatment to maintain our high standard of care.
- Generate accurate estimates for patients prior to the date of service by utilizing online insurance portals and our practice management software to eliminate financial surprises on all fronts.
- Clearly and proactively communicate estimated financial responsibility to patients in advance of their appointment to ensure they are prepared for payment on the day of service.
- Identify and reduce financial barriers to treatment by compassionately helping patients understand their payment options in accordance with our office policies.
- Manage insurance billing and collections with precision through timely claim submissions, obtaining necessary prior authorizations, and successfully appealing denials to maximize insurance reimbursement.
- Oversee patient billing and collections through consistent and clear communication to ensure patients feel confident and satisfied with their billing experience.
Required Skills and Experience:
- Previous experience in dental and/or medical billing, insurance coordination, or a similar administrative role is required.
- A team-first attitude with a commitment to providing remarkable patient experiences.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Thorough understanding of dental and/or medical insurance, EOBs, and claim submission processes.
- Proficiency with dental practice management software or electronic medical records software and online insurance portals.
- Excellent verbal and written communication skills, with the ability to clearly explain financial expectations with confidence and compassion.
- Demonstrated ability to handle sensitive financial conversations with professionalism and empathy.
- High level of accuracy and attention to detail in account management and data entry.
What we offer:
- Competitive compensation based on proven skills and experience.
- A collaborative culture built on mutual respect and support.
- Comprehensive training, benefits, and career development necessary to build a long–lasting and fulfilling career at Port City Dental.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Uniform allowance
Work Location: In person
