Spravato (ESK) Treatment Coordinator

Evolve Brain Health • Full-time • Stamford, Connecticut, United States • $20 - $24 / hour • 3m ago

About the Role

Evolve Brain Health is seeking a compassionate, detail-oriented Spravato (ESK) Treatment Coordinator to join our innovative psychiatric care team. This role supports the daily operations of our FDA-approved Spravato program — coordinating patient treatments, ensuring regulatory compliance, and creating a safe, supportive experience for every patient.

Key Responsibilities

Patient Coordination

Schedule and confirm Spravato appointments based on provider orders and REMS enrollment
Provide pre- and post-treatment instructions (fasting, transportation, monitoring requirements)
Maintain accurate treatment logs and attendance tracking across induction, optimization, and maintenance phases
Ensure patients understand expected outcomes, side effects, and safety guidelines

Treatment Administration Support

Prepare treatment rooms, supplies, and equipment for each session
Verify medication lot numbers, storage logs, and prescription delivery
Monitor patients during the 2-hour observation period for safety and comfort
Assist with vital sign monitoring and emergency preparedness

Patient Education & Support

Educate patients and caregivers on treatment process, side effect management, and adherence importance
Offer supportive presence during sessions; respond to anxiety, dissociation, or nausea
Reinforce coping strategies and behavioral activation to support therapeutic benefit

Clinical Support & Documentation

Assist prescribers with intake paperwork, safety screenings, and ongoing assessments (PHQ-9, GAD-7, MADRS)
Document session notes, vitals, and adverse events in the EHR
Ensure compliance with REMS documentation and adverse event reporting
Maintain strict HIPAA confidentiality

Administrative & Team Collaboration

Answer patient calls and emails about scheduling and preparation
Coordinate insurance verification, prior authorizations, and billing workflows
Participate in weekly interdisciplinary team meetings to review progress and coordinate care

Our work environment includes:

Modern office setting
On-the-job training in next-generation mental health treatment technologies
Growth opportunities in interventional psychiatry and mental health care
Supportive team culture

Responsibilities:

Communicate with potential patients exploring treatment
Obtain insurance eligibility and benefit information for patients
Submit insurance prior authorization forms
Assist with appointment scheduling and insurance authorization workflows
Implement treatment sessions as prescribed in the provider’s individualized care plan
Provide in-session monitoring and emotional support during treatments
Ensure patient safety, comfort, and adherence to interventional treatment standards
Engage, empathize, and converse with patients and family
Conduct basic clinical interviewing, motivational interviewing, and behavioral activation
Guide and assist patients in completing weekly psychiatric rating scales and assessments
Accurately present patient updates to physicians
Document treatment sessions and patient status in the EMR
Maintain accurate and timely treatment data records
Collaborate with the Interventional Psychiatry Coordinator and providers to maintain high-quality care.
Identify and report urgent and emergency situations

Qualifications

Education & Certifications

Associate’s or Bachelor’s degree preferred (or equivalent patient care experience)
CPR and First Aid certification (or willingness to obtain upon hire)
Must complete REMS training (provided during onboarding)

Experience

At least 1 year of experience in a medical or behavioral health setting preferred
Prior experience in psychiatric or medical settings strongly preferred
Familiarity with Spravato administration or controlled medication protocols strongly preferred
Experience supporting patients with anxiety and depression preferred
Customer service experience and/or patient-facing healthcare experience required
Motivational interviewing skills or background in customer support is a plus

Skills & Competencies

Strong organizational, clerical, and multitasking skills in a fast-paced environment
Excellent interpersonal and communication skills (verbal, written, phone etiquette)
Calm under pressure and able to support patients experiencing anxiety or dissociation
Proficiency in Microsoft Office and Google Suite
Familiarity with EHR systems and office management practices
Accurate data entry and filing skills; ability to manage calendars and schedules
Ability to work well within a collaborative team
Ability to lift and maneuver 20–40 lbs comfortably
Flexible hours as needed

This is an excellent opportunity for individuals passionate about mental health and patient care—especially those seeking hands-on experience in an innovative clinical setting

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

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