Dental Insurance Coordinator/Administrative Assistant

Oral and Maxillofacial Surgery Office • Full-time • Charleston, South Carolina, United States • $22 - $25 / hour • 5d ago

We are a non-corporate, single surgeon, busy office that focuses on providing our patients with the best experience and the highest quality care. We are seeking an experienced Dental Insurance Coordinator/Administrative Assistant to join our team.

The Insurance Coordinator/Administrative Assistant assists patients with insurance benefits and communicates with insurance companies regarding claims. Works with patients to resolve financial challenges and maintains a healthy aging accounts receivable. Also works as a team member with other front office staff to answer calls, schedule patients, greet patients and perform administrative duties as necessary.

Essential Duties:

Process and submit insurance claims
Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
Monitor and follow-up on outstanding claims
Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
Provide insurance predetermination documentation to patients and make financial arrangements
Record all financial discussions with patients in their file
Collect payments from patient prior to surgery
Prepare and mail patients’ statements each month on a regular billing cycle
Make collection calls
Follow through with correspondence regarding collection when unable to contact the patient on the telephone
Post payments to patients' accounts
Handle all inquiries concerning insurance daily
Communicate with referring dental/medical offices
Assist receptionist with following duties as needed:
Answer phones
Schedule patients
Greet patients
Patient check-in/check out
All other duties as assigned

Qualifications:

Medical/dental insurance eligibility, benefits and prior authorizations experience
High school diploma or equivalent
Good communication and interpersonal skills
Punctual, responsible, team player

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 34 – 40 per week

Benefits: