Dental Office Manager

Forte Dental • Full-time • Berkley, Michigan, United States • $30 - $45 / hour • 1m ago

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off

Job description

We are looking for a Front office manager to manage our dental practice. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including insurance claims processing, insurance and accounts aging, statements and schedule management. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

Process insurance claims, oversee patient insurance eligibility, manage patient insurance aging and accounts receivable
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are met

Skills

Proven work experience as a Front desk manager or Reception manager
Dentrix software proficient
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus