Dental Office Receptionist / Front Desk

Confidential • Full-time • Mountain View, California, United States • $30 - $42 / hour • 1d ago

Overview
We are seeking a dedicated and detail-oriented Dental Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a busy dental office. This role requires proficiency in scheduling, and patient management systems to ensure smooth operations and a positive patient experience.

Duties

Greet patients warmly and manage the front desk operations efficiently.
Schedule appointments and manage the dental office calendar.
Handle patient inquiries via phone, email and in-person with professionalism and courtesy.
Explain treatment plan and cost to patients
Verify insurance information and assist with insurance claims processing.
Maintain accurate patient records using Dentrix.
Perform dental billing and coding tasks.
Assist in the collection of payments and manage dental collections as needed.
Provide clerical support including filing, typing, and documentation review.
Collaborate with dental staff to ensure seamless patient flow and service delivery.

Requirements

Previous experience as a Dental Receptionist or in a similar dental office role is preferred.
Proficiency in EHR systems such as Dentrix is highly desirable.
Strong understanding of dental terminology and insurance verification processes.
Excellent customer service skills with a focus on patient satisfaction.
Ability to handle multi-line phone systems effectively with strong phone etiquette.
Bilingual candidates (English and Chinese) are a requirement and encouraged to apply to enhance communication with diverse patient populations.
Strong computer skills including proficiency in Microsoft Office Suite and 10-key typing.
Familiarity with dental coding practices (CDT coding) is a plus.
Ability to work collaboratively within a team environment while managing multiple tasks efficiently.

Job Type: Full-time

Pay: $30.00 - $42.00 per hour

Expected hours: 40 per week

Benefits: