Client and Brand Experience Manager

Partners Dental Studio • Full-time • Chanhassen, Minnesota, United States • $95k / year • 3m ago

About Partners Dental Solutions

At Partners Dental Studio, we combine craftsmanship, technology, and innovation to deliver consistent, high-quality orthodontic products nationwide. Our success is rooted in five core promises: Quality, Innovation, Consistency, Dependability, and Communication.

We’re seeking a forward-thinking leader to oversee and support the teams that power our client experience — Customer Service, Account Management, Finance, and Marketing. This is a highly collaborative role for someone who thrives on developing people, streamlining operations, and aligning departments to deliver exceptional service and results.

Position Overview

The Client & Brand Experience Manager plays a key leadership role in overseeing the daily performance and cohesion of Customer Service, Account Management, Finance, and Marketing teams.

This position ensures cross-department collaboration, operational excellence, and accountability to company goals. The ideal candidate is both strategic and hands-on - someone who can identify bottlenecks, optimize workflows, and mentor team leads and supervisors to achieve exceptional outcomes for our clients and internal partners.

Key Responsibilities

Lead, mentor, and develop team leads across Customer Service, Account Management, Finance, and Marketing.
Oversee daily department operations to ensure alignment with company objectives and brand standards.
Translate executive leadership strategy into clear, actionable plans for each department.
Monitor department KPIs, proactively addressing performance gaps and resource needs.
Collaborate across all four teams to create efficient handoffs and unified client experiences.
Identify operational bottlenecks and implement scalable improvements that enhance quality, speed, and communication.
Leverage ERP/CRM systems, dashboards, and reporting tools to track productivity and customer satisfaction metrics.
Foster a culture of engagement, collaboration, and accountability through regular huddles, coaching, and recognition.
Partner with the executive team to align operational decisions with the company’s long-term strategic goals.

Minimum Experience

7–12 years total operations experience, including at least 3–5 years in people management.
Proven experience leading multiple departments or large teams (10–30 employees) — ideally including customer-facing and administrative functions.
Demonstrated ability to translate strategy into action plans and deliver measurable outcomes.
Proficiency with ERP/CRM systems, reporting tools, and workflow software.
Experience developing team leads/supervisors, driving accountability, and maintaining morale.
Strong analytical, communication, and leadership skills with a focus on coaching and process excellence.

Preferred Competencies

Skilled in identifying and resolving workflow inefficiencies.
Adept at using data and reporting to inform decisions.
Hands-on operational problem-solving ability when challenges arise.
Experience leading continuous improvement initiatives (Lean, 5S, Six Sigma, or similar).
Collaborative mindset with the ability to influence and communicate across all levels of the organization.

Why Join Partners Dental Studio

Directly lead and develop four key departments that shape the client and brand experience.
Opportunity to make a measurable impact in a growing and innovative company.
Collaborative, people-first culture built on transparency and trust.
Competitive compensation and benefits, including Health, Dental, Vision, PTO, and 401(k) with company match.
Modern facility with advanced digital manufacturing technology.
A leadership team committed to your professional development and success.

Job Type: Full-time

Pay: From $95,000.00 per year

Benefits: