Regional Operations Manager

Kwikly Dental Staffing • Full-time • Minneapolis, Minnesota, United States • $60k - $75k / year • 2m ago

Do you want to take the next step in your career by leading the expansion and service of a growing dental staffing company? Join Kwikly as a Regional Operations Manager!

Kwikly Operations Managers are responsible for the management and leadership of the staffing operations and fulfillment in the assigned geographic region. You’ll lead a team of Operations Support and Talent Acquisition Specialists to ensure that all standards are maintained and timely, quality service is ensured. You’ll also be the effective manager of the flex workforce of dental professionals in your area, providing leadership, counsel and performance management. You’ll draw on your own experience to be an advocate for professionals and the dental offices, and provide guidance to your team that enables your success.

We are seeking individuals who are energetic, creative, organized, collaborative, have great communication skills and share our values to build a national organization to provide flexible temp staffing via technology.

Be sure to let us know your motivation for joining Kwikly by answering the few questions. This introduces you to us and helps move along your application.

About Kwikly

Kwikly Dental Staffing provides the best people and technology to make filling temporary roles easy for dental offices and dental professionals. We offer high-quality service to dental offices to ensure excellent patient care in a timely and professional manner. Dental Professionals are Kwikly employees working flexible schedules, meaning that they are part of the Kwikly crew and are supported by our Operations Team through every step of their engagement, no matter how many hours they work with us.

We are a fast-growing organization recognized by Inc. Magazine as one of the top 5000 growth companies in the US! We have a winning business model and a winning team that is expanding nationally, offering career growth and a great culture for our team members.

Our dental professionals and internal team mates are responsive, resourceful, and reliable—taking every opportunity to learn, innovate, and support their teams. If that describes you, let’s talk!

WHAT YOU WILL DO

Team leadership

Provide performance feedback to Dental professionals
Create clear roles, goals, and measurables for direct reports
Maintain consistent meeting cadences with direct reports
Reward and recognize team

Process compliance and improvement

Ensure adherence and compliance with internal processes and systems by Operations Team
Improve operational management systems, processes, and best practices
Formulate strategic and operational objectives for assigned area

Fulfillment & Quality standards

Oversee hiring of dental professional staff in coordination with the Talent Acquisition team
Ensure high level of shift fulfillment with qualified professionals
Monitor performance and production metrics to support profitability targets

Dispute Resolution

Assess and solve issues around performance areas, quality, and client expectations
Resolve issues quickly with a view to meet multiple stakeholder interests

Advocacy and market outreach

Advise dental offices of Kwikly services and advocate for improvements
Serve as market representative for expansion and promotion efforts to engage with the broader business community

WHAT MAKES YOU A GREAT CANDIDATE

REQUIRED SKILLS & EXPERIENCE

Proven work experience (7+ years) as a Service Operations Manager, Staffing Manager, or similar role.
People leadership in a service industry with contingent staff
Ability to establish rapport and gain the trust of others quickly
Ability to assess complex situations quickly, determine best course of action and implement solutions
Analysis and interpretation of business data and financial data in the business context
Degree in business, operations management, or related field
Strong web, mobile and desktop skills – we use HubSpot, Google Docs, and various web-based tools such as Slack and our proprietary Kwikly app

Preferred Qualifications / Experience

Education/training as a Dental Hygienist or Assistant
Office Manager in a dental healthcare setting
Manage remote staff
Budget responsibility

ESSENTIALS THAT MAKE A GREAT TEAM

Align with and demonstrate core values of Responsive, Resourceful, Reliable
A strong desire to be part of a small, fast-paced organization where they can have a big impact.
A self-starter who thrives on results, continuous learning and improvement and is passionate about exceeding customer expectations
Ability to adapt quickly, thrive on fast-paced agility, and balance numerous responsibilities
Incredible attention to service and detail
A collaborative team player who values the success of the whole team, in addition to your own success

LOCATION & HOURS

Minneapolis-based candidates are preferred but we’re open to remote
Shift options 8-5pm in assigned area

WHY YOU’LL LOVE WORKING WITH US

Medical, dental & vision insurance
Generous PTO and Paid Holidays
Professional development - we believe in helping each member of our team grow personally and professionally
For Minneapolis-based team mates: Hybrid work schedule between your home and our Coon Rapids office
Remote Work-from-home for non-Minneapolis based team mates

This is an exciting time to join us! If you are interested in adding value to our team, please let us know more about you via in your responses to our short questions and by ensuring you include a current resume!

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

What is your motivation for this position?
How does your background make you a great candidate?
Our Values are Resourceful, Responsive, and Reliable. What example can you give of how you demonstrated these in your career?

Work Location: Hybrid remote in Minneapolis, MN 55406

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