Treatment Coordinator (Orthodontics)

Palo Alto Orthodontics • Full-time • Palo Alto, California, United States • $25 - $35 / hour • 3w ago

Pay: $25–$35/hr + Tiered Bonus Structure

Location: In-Person | Full-Time

We're a fast-paced, high-energy orthodontic practice looking for a Treatment Coordinator. We're seeking someone passionate about helping people make decisions-you'll be the conversion engine of our practice.

You'll be the first face patients meet, the person who connects, communicates, and guides them toward the life-changing decision to invest in their smile.

We don't just straighten teeth-we transform confidence. You'll help patients say YES to that transformation.

This role is perfect for someone who:

Loves building trust quickly
Is emotionally intelligent and naturally persuasive
Can talk about money comfortably
Can guide someone from "I'm just here for a consult" to "I'm ready-let's do it."

Core Responsibilities:

Be the welcoming, confident first impression of our practice
Lead new patient consultations alongside our orthodontist
Clearly communicate treatment plans and financial options
Build and maintain strong patient relationships-online and in-person
Proactively follow up on unscheduled cases
Keep accurate records and provide monthly conversion stats to the office manager
Support daily communication between doctor, patient, and team

Skills & Experience:

Sales, hospitality, or patient-facing service experience required
Excellent communication skills-verbal, written, and emotional
Strong follow-through and ownership mindset
Previous dental/orthodontic experience is a plus, but not required. We will train the right person

This is an entry-level position with high growth potential for someone who is confident, coachable, and ready to grow with us.

Compensation & Benefits: