Dental Receptionist/ Biller

Family Dental • Full-time • Southfield, Michigan, United States • $24 - $30 / hour • 4w ago

Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice. In this pivotal role, you will be the friendly face and efficient coordinator at the front desk, ensuring a smooth and welcoming experience for every patient. Your energetic approach and excellent organizational skills will help manage patient flow, handle administrative tasks, and support the clinical team. This position offers an exciting opportunity to be part of a caring environment where your enthusiasm and professionalism make a real difference in patient care.

Duties

Greet patients warmly and provide exceptional customer service, creating a positive first impression.
Manage patient check-in and check-out processes with accuracy and efficiency using various Electronic Health Record (EHR) systems such as Dentrix, Eaglesoft, or similar platforms.
Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification to facilitate seamless billing.
Schedule appointments effectively, coordinate with clinical staff, and manage the daily calendar to optimize patient flow.
Collect payments, process medical collections, and perform medical billing using systems like Meditech, Epic, Athenahealth, or eClinicalWorks.
Maintain accurate medical records and ensure compliance with HIPAA regulations for health information management.
Review documentation for completeness and accuracy, including CPT coding (Current Procedural Terminology), ICD-9/ICD-10 coding (International Classification of Diseases), and other medical coding procedures.
Answer multi-line phone systems professionally, demonstrating excellent phone etiquette while addressing patient inquiries promptly.
Assist with intake procedures for new patients, including gathering medical history and updating personal information.
Support office management tasks such as filing, data entry (including 10 key typing), and maintaining organized dental office records.
Collaborate with the clinical team to prepare care plans and ensure all documentation aligns with regulatory standards.
Use dental terminology accurately to communicate effectively within the team and with patients.
Perform clerical duties such as faxing, scanning documents, and managing medical office supplies to keep the front desk running smoothly.

Skills

Proven experience in a dental or medical office environment with strong clinic experience preferred.
Proficiency in EMR/EHR systems such as Dentrix, Eaglesoft, Open dental, Epic,
Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with health information management software like eClinicalWorks or Carestream Dental software.
Knowledge of HIPAA regulations to ensure patient confidentiality at all times.
Skilled in CPT coding, ICD-9/ICD-10 coding for accurate billing and documentation review processes.
Strong understanding of medical terminology related to dentistry and general healthcare practices.
Experience with insurance verification processes including Medicare and other third-party payers.
Ability to handle medical collections and billing efficiently while maintaining positive patient relationships.
Bilingual abilities are highly valued to serve diverse patient populations effectively.
Exceptional organizational skills with attention to detail in filing, documentation review, and data entry tasks.
Excellent customer service skills paired with professional phone etiquette on multi-line phone systems.
Ability to work well under pressure in a fast-paced environment while maintaining a friendly demeanor. Join our team where your enthusiasm meets professionalism! We’re dedicated to supporting your growth through ongoing training opportunities in dental terminology, medical coding updates (ICD-10), office management best practices, and more — all within a collaborative environment that values your contribution every step of the way.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

Paid time off

Work Location: In person

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