Patient Coordinator

Wakefield Dental Care • Full-time • Wakefield, Massachusetts, United States • $35k - $55k / year • 3m ago

Front Desk Team members are a huge part of giving our patients a wonderful experience from beginning to end, greeting patients with a friendly & warm smile and with a professional demeanor.

Responsibilities:

Strive to provide a superior patient experience
Check out patients
Calculate co-payments and present treatment plan
Educate the patient regarding insurance benefits and affordable payment options, including third-party patient financing
Answer and screen incoming phone calls
Schedule and confirm appointments for Doctors and Hygienists
Act as a liaison between the Patient and the Doctor
Collect and post patient payments
Follow-up as needed with the patient between visits for non scheduled, canceled, or missed appointments
Perform other clerical receptionist duties such as filing, photocopying, faxing and other duties as assigned

Desired Qualities:

Ensures a high level of accuracy and attention to detail when scheduling patients and entering treatment codes
Demonstrates a positive attitude toward coworkers and patients
Ability to multi-task especially during peak hours of operation
Is professional and courteous when communicating with coworkers and patients
Represents the practice in a positive manner when interacting with patients
Demonstrates good problem solving skills
Follows through with tasks and responsibilities in an appropriate and timely manner
Is adaptable to daily events as they occur
Conveys a patient-focused manner in communication with others
Ability to communicate with patients, answer patient concerns and questions
Versed in dental terminologies and procedures
Understanding and compliance of HIPAA and OSHA & CDC Guidelines

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative

We offer competitive compensation and benefits, including:

Affordable health insurance
Continuing Education (CE Units)
Paid time off, vacation and holidays
$1500/year dental benefits for employee and immediate family members
Quarterly & production bonuses
401K
Uniforms

Office hours:

Monday 7:30 AM to 6 PM
Tuesday 7:30 AM to 7 PM
Wednesday 7:30 AM to 6 PM
Thursday 7:30 AM to 5 PM
Friday 7:30 AM to 5 PM
Saturday 7:30 AM to 2 PM (every other)

Previous dental background and customer service experience is a MUST. Experience with the Dentrix and being bilingual are a plus.

Our practice strives for dental excellence and building lasting patient relationships in a fun and busy office. If this sounds like you please submit your resume today-- we look forward to hearing from you!

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits: