PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs

Boston University • Boston, Massachusetts, United States • $99.95k - $180.44k / year • 2d ago

A patient coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion. Answer all incoming calls and direct as needed. Check messages and return calls. Greet all scheduled patients, checking them in as arrivals and notifying their doctors. Actively listens in the details of a patient complaint, provides feedback, recommends solutions, and reaches out to supervisors in an effort to resolve issues as needed. Scheduling appointments ensuring continuity of care. Assisting patients with coordination of department referrals. Answering treatment/billing/benefit questions. Triage emergency patients. Provides support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care. Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine

Required Skills

Must have a High School or GED diploma. Vocational Training or some college desirable. Must have at least 1-3 years of work experience preferably in customer service. Prior work experience in a dental setting or medical facility highly desired. Must be able to effectively communicate both verbally and in writing. Must be able to work in a busy clinical setting and effectively complete simultaneous tasks and demands. Strong prioritization skills and team skills are required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.