Job Summary
Trail Creek Family Dental is seeking a friendly, professional, and organized Dental Receptionist to join our team. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and administrative support. This role requires excellent communication skills, attention to detail and an eye for exatitude. The Dental Receptionist will play a vital role in ensuring smooth clinic operations while providing exceptional patient service.
Responsibilities
- Greet patients warmly and professionally upon arrival and departure
- Schedule, confirm, and reschedule patient appointments using EMR system
- Verify insurance coverage and perform insurance verification procedures
- Collect payments and manage medical billing
- Maintain accurate patient records in compliance with HIPAA regulations and health information management standards
- Handle multi-line phone systems with proper phone etiquette to address patient inquiries and appointment requests
- Manage patient intake forms, documentation review, and data entry with high accuracy
- Assist with front desk operations including filing, faxing, scanning, and managing medical records
- Support clinic staff with administrative tasks such as office management, medical administrative support, and documentation review
- Ensure compliance with HIPAA policies and confidentiality standards at all times
Requirements to job success (on-the-job training available)
- Familiarity with EMR/EHR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms
- Knowledge of dental terminology, medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and health information management practices
- Proficiency with insurance verification and claims processes
- Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills
- Excellent customer service skills with professional phone etiquette and bilingual abilities are a plus
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
- Knowledge of HIPAA regulations to ensure patient privacy and data security
This position offers an engaging opportunity to contribute to a well-respected dental practice dedicated to providing exceptional patient care through efficient administrative support. Trail Creek Family Dental serve our community through excellent patient care while valuing family and relationships. We offer competitive wages and benefits including time off concurrent with local school schedules.
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
Work Location: In person