Dental Office Manager/Treatment Coordinator

Family Dental Group • Full-time • Wilmington, North Carolina, United States • $65k / year • 2m ago

Job Summary
We are seeking an experienced, organized, and patient-focused Dental Office Manager/Treatment Coordinator to oversee daily operations and guide patients through their treatment journey. This dual-role position is ideal for someone who excels in leadership, communication, and operational management while maintaining a compassionate, patient-centered approach. You will ensure the office runs smoothly, support the clinical team, and provide patients with clear understanding of their treatment plans and financial options.

Key ResponsibilitiesTreatment Coordination

Serve as the primary liaison between patients and the dental team, clearly explaining proposed treatment plans, procedures, and financial options.
Present treatment estimates, discuss payment arrangements, and assist with financing options in a professional and transparent manner.
Verify insurance benefits and accurately communicate coverage details, limitations, and out-of-pocket costs.
Guide patients from consultation through case acceptance and scheduling to ensure a smooth, supportive experience.
Maintain accurate patient records and ensure all documentation meets HIPAA and compliance standards.

Office Management

Oversee daily front office operations including scheduling, patient flow, check-in/check-out procedures, and office communication.
Manage and train front office staff, ensuring strong customer service, efficient workflows, and adherence to office policies.
Lead team huddles, maintain office protocols, and ensure positive collaboration between administrative and clinical teams.
Monitor office performance metrics, including production, collections, case acceptance, and schedule efficiency.
Assist with payroll processing, staff scheduling, onboarding, and performance reviews when needed.
Manage inventory, supply ordering, and vendor relationships to support cost-effective operations.
Ensure office compliance with OSHA, HIPAA, and other regulatory requirements.
Handle escalated patient concerns with professionalism, empathy, and effective resolution.

Qualifications

Minimum 2–3 years of experience in a dental office environment; office management or treatment coordinator experience required.
Strong understanding of dental terminology, procedures, insurance processes, and treatment workflows.
Proficiency with dental practice management software, Microsoft Word, Excel, and Google.
Excellent communication, leadership, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
Knowledge of financial coordination, case presentation, and insurance verification.
Strong organizational skills with attention to detail and follow-through.
Ability to maintain confidentiality and handle sensitive patient information with discretion.

Why Join Us?

Opportunity to make a meaningful impact on patient care and practice success
Supportive team environment focused on collaboration and excellence
Competitive pay and potential benefits

Pay: From $65,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

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