About Company:
We help orthodontists all over the U.S. run the business side of their practices so that they can focus on what they love – treating patients. To sum it up, we help our members get more patients, operate more efficiently and profitably, all while enhancing their revenue. And you’ll be in the thick of it, coming up with business strategies, working with our creative team, HR professionals and finance experts to help our clients reach every single goal.
About the Role:
As a Payment Processing Representative, you will play a critical role in ensuring the accurate and timely processing of financial transactions within our organization. Your primary focus will be to manage insurance payment workflows, verify transaction details, and resolve discrepancies to maintain the integrity of our payment systems. You will collaborate closely with internal teams and external partners to facilitate smooth payment operations and support customer inquiries related to payments. This role demands a high level of attention to detail, strong organizational skills, and the ability to work efficiently under deadlines. Ultimately, your efforts will contribute to maintaining customer trust and supporting the company’s financial health through reliable payment processing.
Minimum Qualifications:
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High school diploma or equivalent required; associate degree or higher preferred.
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Experience in payment processing, financial services, or a related field.
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Proficiency with Microsoft Office applications.
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Strong numerical aptitude and attention to detail.
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Excellent communication skills, both written and verbal.
Preferred Qualifications:
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Background in customer service or dispute resolution within a financial context.
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Ability to analyze data and generate reports using spreadsheet or database tools.
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Prior experience in a fast-paced financial or banking environment.
Responsibilities:
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Process and verify payment transactions accurately and efficiently according to company policies and regulatory requirements.
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Investigate and resolve payment discrepancies, errors, or delays by coordinating with internal departments and external financial institutions.
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Respond promptly to customer inquiries regarding payment status, issues, or disputes, providing clear and professional communication.
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Maintain detailed records of payment activities and prepare reports to support auditing and compliance efforts.
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Continuously monitor payment processing systems for potential issues and suggest improvements to enhance operational efficiency.
Skills:
In this role, your attention to detail will be essential for accurately processing and verifying payment transactions to prevent errors and financial discrepancies. Strong communication skills will enable you to effectively interact with customers and internal teams, resolving payment issues and providing clear updates. Your proficiency with payment processing software and Microsoft Office tools will be used daily to manage transactions and generate reports that support operational transparency. Analytical skills will help you identify trends or irregularities in payment data, contributing to process improvements and compliance adherence. Additionally, your ability to multitask and prioritize will ensure timely handling of payments in a dynamic work environment.
