Aesthetic & Surgical Care Coordinator/Surgical Concierge

Pittsburgh Center for Plastic Surgery • Full-time • Pittsburgh, Pennsylvania, United States • $24 / hour • 1w ago

Position Overview:

The Aesthetic Surgical Coordinator and Surgical Liaison plays a critical role in ensuring the smooth operation of surgical procedures and patient care processes. This position involves coordinating all aspects of patient care, from initial consultation through post-operative follow-up.

We are looking for someone who wants to succeed not only at the company, but personally. To acheive growth in their own lives as a reflection of what we offer to our patients.
An ideal applicant would like to make helping deliver medical services a career, not just a job, and has aspirations for either internal or external career growth and that our company can be part of that journey.
This is a challenging and demanding position at our office, that has strong opportunities for financial advancement and compensation, if an applicant can grow in the role. Bonus opportunities are available for performance.

Requirements:

High school diploma or GED
General proficiency with computer systems, including electronic practice management software and databases
Ability to successfully complete state and federal background checks

Experience Requirements by Role Level:

Assistant Level

Minimum 2 years customer service (CSR) experience
Minimum 1 year sales experience
No aesthetic experience required
Pay range: $18–$24/hour

Coordinator Level

Minimum 4 years customer service (CSR) experience
Minimum 3 years sales experience
Minimum 1 year aesthetic experience (Plastic Surgery, Dermatology, or Medical Spa)
Pay range: $24–$33/hour

Manager Level

Minimum 6 years customer service (CSR) experience
Minimum 5 years sales experience
Minimum 3 years aesthetic experience (Plastic Surgery, Dermatology, or Medical Spa)
Pay range: $33–$40/hour

Experience Categories Defined:

CSR (Customer Service):Experience in patient- or client-facing roles involving phone communication, scheduling, follow-up, and issue resolution in a service-driven environment. Prior experience as a surgical coordinator in a healthcare or medical practice preferred.
Sales: Experience guiding clients through decision-making conversations involving financial commitment, service selection, and closing within an ethical, consultative framework.
Aesthetic: Exposure to plastic surgery, dermatology, or medical aesthetic workflows, including consultations, procedural scheduling, patient education, or recovery coordination.

Duties:

Provide services as required and directed by the Employer, including, but not limited to, the following:

Coordinate with surgeons, anesthesiologists, and other medical staff to ensure seamless scheduling and preparation for surgeries. Monitor and manage surgical schedules to avoid conflicts and ensure efficient use of resources. Ensure appropriate and high quality staffing through the strategic placement of office staff
Coordinate cases and communicate with surgery center personnel. Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to surgery centers
Provide compassionate and attentive care to patients, addressing their concerns and questions throughout their surgical journey. Assist patients with paperwork, insurance verification, and billing inquiries. Ensure all billing and insurance information is current and accurate
Assist patients in obtaining pre-screening exam and diagnostic testing. Verify that pre and postoperative surgical packets are signed and read by the patient.
Follow up with patients post-surgery to obtain feedback, reviews, and additional referrals, and/or address any issues or concerns.
Coordinate physician educational meetings and travel and schedules physicians accordingly. Contact and coordinate weekly schedules with rotating chief residents from the University of Pittsburgh Plastic Surgery Department. Coordinate sales representative visits. Coordinate aesthetic fellow schedules and act as fellowship coordinator.
Coordinate scheduling of clinical research studies or clinical trials, including dates of patient screening, enrollment and data collection (in combination with research coordinator)
Monitors clinical productivity of the practice and develops and implements process improvement programs for clinical operations to include patient access, patient flow, charge entry, etc. Work to troubleshoot procedural and operations issues including management of treatment pathways.
Serve as the primary contact point for patients interested in aesthetic procedures, answering initial leads via phone, email, text, and customer relations management software to maximize patient surgical conversions following consultation.
Schedule and coordinate pre-operative consultations, operative dates, and follow-up appointments.
Provide medical records releases and sends record to patients or referring physician offices.

About Us:

The Pittsburgh Center for Plastic Surgery (PCPS) is an evolving surgical and non-surgical aesthetic center which has been providing services to the Pittsburgh area for 30 years. We pride ourselves on transforming lives and enhancing confidence through the art of plastic and cosmetic surgery and treatments.

Our facility has been a hub of innovation and excellence in the cosmetic field and is looking for new talented individuals to move forward in the modernization of our practice.

Our office provides services on two penthouse floors of the 3109 Forbes Ave, Forbes Allies Building within the Oakland area.

What We Offer:

Competitive salary and benefits package. Pay begins at $24.00 an hour for coordinator level. Additional bonus based compensation available.
Medical, dental, and vision coverage offerings
401k with employer match and profit sharing
Flexible scheduling with sick, maternity/paternity, and bereavement leave
Additional Accrued Paid Time Off
Employee Perk Package including Free Botox, Fillers, Skin Care, Spa Treatments, and More!
Merit-based bonuses and pay increases based on performance.
Opportunities for professional growth and training, including conferences, seminars, web education, and in office trainings.
Work alongside a team of experts in the field of plastic surgery. Dr. Armando Davila and Dr. David Turer are award-winning leader's in the field of plastic surgery.

Job Type: Full-time

Pay: From $24.00 per hour

Supplemental Pay:

Bonus opportunities

Work Location: In person

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