Job description:
Company Overview
Fruitland Family Dental is a welcoming dental practice dedicated to providing compassionate and comprehensive oral healthcare. We prioritize building lasting relationships with our patients and fostering a supportive team environment.
Job Overview
Fruitland Family Dental is looking for an experienced Front Office / Insurance Coordinator to join our team. This is a key role responsible for patient scheduling, insurance coordination, treatment planning, and financial account management while helping maintain an efficient daily schedule.
Responsibilities
- Answer phones and schedule patient appointments
- Check patients in and out
- Track cancellations and reschedule patients appropriately
- Schedule patients for correct treatment times and with the appropriate hygienist or provider
- Monitor and respond to patient texts, voicemails, and emails
- Verify insurance benefits and accurately enter them for treatment estimates
- Create treatment plans and estimate patient portions
- Submit insurance claims and pre-authorizations
- Enter patient and insurance payments
- Track patient balances and delinquent accounts
- Run aging reports and follow up on outstanding balances and claims
- Send statements, delinquent account letters, and collections when needed
- Maintain records of in-network and out-of-network insurance plans
- Track and update insurance fee schedules when changes occur
- Run EOD and EOM financial reports
- Review clinical notes from staff to ensure they are completed accurately
- Coordinate referrals with specialists when needed
- Assist with room turnover when needed
- Help prepare and organize monthly team meetings
Qualifications
- Dental office experience required
- Knowledge of dental insurance, claims, and treatment planning
- Ability to accurately estimate patient benefits
- Strong organization and multitasking skills
- Eaglesoft experience preferred
Benefits:
- 401(k) matching
- Paid training
Work Location: In person