Front Desk

Independence Dental Services LP • Full-time • San Francisco, California, United States • $35 - $40 / hour • 4w ago

Dental Front Desk

Join our team as a Front Desk Agent and be part of a dynamic dental practice dedicated to providing exceptional patient service. As a Front Desk Agent, you will play a crucial role in ensuring smooth operations at the front desk while delivering excellent customer service to patients.

Schedule: Tuesday-Thursday 7:45am-5:00pm

Duties:

Greet and welcome patients and visitors in a friendly and professional manner
Register new patients and update existing patient information in the system
Schedule appointments and manage the appointment calendar
Complete recalls/call backs
Answer phone calls, respond to inquiries, and direct calls to appropriate staff members
Verify insurance coverage and assist with insurance billing processes
Maintain patient records and ensure confidentiality of sensitive information
Collect payments
Provide administrative support to medical staff as needed
Follow HIPAA guidelines to ensure patient privacy and data security

Experience:

2+ years previous experience as a front desk agent, medical receptionist, or dental receptionist
Proficiency in using identalsoft or similar medical records systems is a plus
Excellent communication skills, both verbal and written
Strong attention to detail and organizational abilities
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Knowledge of HIPAA regulations and compliance requirements
Experience with electronic medical record systems is a bonus