Dental Receptionist

Harborview Kids Dental and Orthodontics • Full-time • Covington, Washington State, United States • $20 - $30 / hour • 4m ago

Job Overview
Harborview Kids Dental and Orthodontics is a thriving dental clinic with this new location in Covington. We provide dental care to kids and comprehensive orthodontics treatments for patients of all ages. Our commitment to exceptional care begins with exceptional people. With this goal, we are seeking Dental Receptionist to join our clinical team. Because majority of our visitors are kids, teens, and their parents, ideal candidate should be able to interact with them in the conversation, build trust at the first impression, and provide exceptional customer service consistently. This role is crucial in coordinating patient scheduling, optimizing clinical workflow, and improving patient satisfaction.

Responsibilities

Greet patients and families warmly upon arrival and create a welcoming environment.
Answer incoming phone calls and respond to patient inquiries about services, appointments, and policies.
Schedule, confirm, and manage patient appointments efficiently.
Check patients in and out during their visits.
Communicate with dentists, hygienists, and assistants to coordinate patient flow.
Send appointment reminders.
Follow up with patients regarding missed appointments or treatment plans.
Help explain basic office policies and procedures to patients.
Maintain patient records in the dental EHR.
Verify patient demographics, contact information, and medical history forms.
Manage daily appointment schedules and coordinate with dental providers.
Verify dental insurance eligibility and benefits before appointments.
Assist patients with insurance questions and explain coverage when possible.
Collect co-payments, deductibles, and outstanding balances.
Process payments and maintain accurate financial records.

Qualifications

Previous experience as a dental receptionist (especially pediatric dental) or in a similar role is preferred.
Proficiency in with appointment scheduling.
Proficiency with patient check in, check out, and payment collection.
Bilingual skills are preferred (e.g., Spanish).
Working knowledge of medical insurance and payment.
Strong time management skills with the ability to prioritize tasks effectively.
Strong organizational skills with attention to detail.
High integrity and professionalism.
Caring, loving, genuine personality.

Benefits