Dental Patient Relations Coordinator

Seva Dental Team • Full-time • Grandville, Michigan, United States • $38.20k - $50.94k / year • 2w ago

Grandville Family Dental Care | Full-Time
At Grandville Family Dental Care (part of Seva Dental Team), the front desk is not just a desk. It is mission control.
We are looking for a full-time Patient Relations Coordinator (PRC) who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.
If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit.

Why this role matters
The patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful.
What You’ll Do
You will help create an excellent patient experience while keeping the front office organized and on track.
Day-to-day responsibilities include:

Answering patient calls throughout the day
Scheduling and confirming appointments
Checking patients in and out
Verifying patient insurance benefits and eligibility prior to appointments
Reviewing and documenting patient financial and insurance responsibility with 100% accuracy
Collecting payments for services performed
Managing the daily patient schedule
Reaching out to patients due for treatment or hygiene visits
Using scheduling tools to fill cancellations and past-due appointments
- Following up on outstanding and past insurance claims as needed
- Posting insurance payments and EOBs accurately
Collecting past-due balances
Supporting the team during morning huddles and throughout the day

What We’re Looking For
This role is for someone who can juggle details, communicate clearly, and keep calm when the day gets busy.
Qualifications:

Strong computer skills and confidence learning systems quickly
Ability to multitask in a fast-paced environment
Professional, positive, service-focused attitude
Team player who works well with others
2+ years of experience in a direct customer-facing role
Dental office experience preferred
Experience with insurance verification, posting insurance and EOBs required
Familiarity with dental practice management software is a plus

Benefits
We take care of our team, too.

Medical insurance
Vision insurance
Life insurance
Seva Dental coverage (includes immediate family)
401(k)
Holiday pay
PTO
Monthly bonus opportunity

Ready to Join Grandville Family Dental Care?
If you love creating a great patient experience, thrive in a busy office, and know your way around dental front office operations, we’d love to meet you.
Come be the reason patients feel taken care of before they even sit in the chair. ✨

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