Dental Office Manager/Treatment Coordinator

Confidential • Full-time • Austin, Texas, United States • $70k / year • 1m ago

Front Office Lead – Patient Experience, Collections & OperationsEstablished Private Fee-for-Service / Out-of-Network Dental Practice — Austin, TX

Location: 620 Near LAKE TRAVIS

We are seeking an exceptional, experienced, high-performing Front Office Lead to help lead patient experience and front office operations at our growing private dental practice in Austin.

This is not a basic receptionist position.

This is a leadership-level front office role for someone who takes ownership, communicates confidently, stays organized under pressure, and understands the operational expectations of a high-performing out-of-network dental practice.

IMPORTANT REQUIREMENT

Experience working in a fee-for-service / out-of-network dental office is REQUIRED.

Candidates without strong experience handling out-of-network insurance workflows, patient financial communication, accounts receivable, and collections will not be considered.

Key Responsibilities

Lead front office operations and patient experience
Maintain productive and efficient doctor and hygiene columns
Optimize scheduling for production, flow, and patient retention
Manage patient communication professionally and confidently
Handle accounts receivable and past-due patient balances
Follow up consistently on outstanding collections
Present treatment and discuss financial arrangements with confidence
Track and report weekly AR and collections metrics to leadership
Coordinate scheduling, confirmations, and patient follow-up systems
Help improve office systems, organization, and workflow efficiency
Support practice growth initiatives and operational goals
Help create a positive, organized, high-accountability office culture

Compensation & Incentives

Full-time salaried W-2 position
Compensation equivalent to approximately $35/hour
Performance-based bonuses tied to collections, scheduling efficiency, patient experience, and practice growth
Strong earning potential for high performers who drive results

Schedule

Tuesday–Saturday ( Saturday is non clinical day)* . If you do not want to work saturday the compensation can be changed to reflect that.

Consistent Saturday availability is an important part of this role and our practice growth model.

We Are Looking For Someone Who:

Has strong experience in out-of-network dentistry
Understands collections, AR management, and patient financial communication
Knows how to maintain highly productive schedules and minimize downtime
Is highly reliable, punctual, and accountable
Naturally takes initiative and ownership
Communicates professionally and confidently
Is highly organized and detail-oriented
Can lead systems and maintain high operational standards
Stays calm, professional, and solution-focused under pressure
Thrives in fast-paced, growth-oriented environments
Wants to grow long-term with a strong organization

Preferred Experience

Dental front office leadership experience
Out-of-network / fee-for-service practice experience REQUIRED
Accounts receivable and collections management
Treatment coordination and financial arrangements
Scheduling and patient retention systems
Strong understanding of productive doctor and hygiene scheduling
Strong computer and communication skills
Strong Emotional Intelligence
Ability to take feedback and give feedback

What Makes This Opportunity Different

Positive, growth-focused environment
Leadership that values accountability and high performance
Opportunity to become a key operational leader
Team-oriented culture with high standards
Clear expectations and measurable goals
Significant opportunity for long-term growth and advancement

We are looking for someone who wants to lead, contribute, and become an essential part of a high-performing organization — not someone looking to be average. Life is too short for average and there is many offices in austin average is acceptable - Just not here!

Apply with your resume and include a short message describing your out-of-network dental experience and why you would excel in this role.

Pay: From $70,000.00 per year

Benefits: