Dental Front Office Assistant

Pine Forest Family Dental • Full-time • Pensacola, Florida, United States • $19 - $23 / hour • 2m ago

Dental Front Desk Administrator

Position Summary

The Dental Administrator is responsible for the efficient administrative operation of the dental practice, while ensuring accurate, timely, and compliant dental insurance billing and collections. This role directly impacts practice profitability, patient satisfaction, and cash flow by managing front-office administration, insurance verification, claims submission, payment posting, and follow-up on outstanding accounts.

Key Responsibilities

Administrative & Front Office Duties

Manage daily front-office operations, including scheduling, patient check-in/check-out, and phone management
Maintain accurate patient demographic, insurance, and financial records in the practice management system
Coordinate communication between clinical staff, providers, and patients
Handle correspondence, document management, and office reporting
Support office workflow optimization and administrative efficiency

Insurance Billing & Revenue Cycle Management

Verify dental insurance eligibility, benefits, and coverage prior to treatment
Accurately submit dental insurance claims (electronic and paper)
Assist in Posting insurance payments, EOBs, and patient payments accurately
Assist and Identify, research, and resolve claim denials, rejections, and underpayments
Perform insurance follow-up to ensure timely reimbursement
Assist patients with insurance questions and benefit explanations

Financial & Reporting Duties

Reconcile daily deposits and payment records
Monitor key financial metrics including AR aging, collection ratios, and claim turnaround times
Prepare billing and production reports for management
Support month-end and year-end administrative and billing processes

Qualifications

Required

Minimum 2–3 years of experience in dental administration and insurance billing
Strong knowledge of dental insurance plans, CDT codes, and billing procedures
Proficiency with dental practice management software (Dentrix Ascend)
Strong organizational, analytical, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment

Preferred

Experience with Medicare Advantage, and multiple PPO plans
Knowledge of dental compliance and regulatory standards
Prior experience in a multi-provider or high-volume dental practice

Core Competencies

Attention to detail and accuracy
Customer service and patient advocacy
Revenue cycle management expertise
Time management and prioritization
Professional discretion and confidentiality

Physical and Work Environment Requirements

Ability to sit or stand for extended periods
Frequent use of computers, phones, and office equipment
Professional office and clinical environment

Compensation

Competitive hourly wage based on experience
Benefits may include health insurance, paid time off, holidays, and performance incentives (practice-dependent)

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits: