Dental Front Desk and Insurance Coordinator

Confidential • Full-time • McLean, Virginia, United States • $20 - $25 / hour • 2w ago

Overview
We are a highly respected, fast-paced surgical practice in Tysons Corner specializing in Facial Cosmetic Surgery and Oral & Maxillofacial Surgery. We are seeking an experienced, professional, and highly organized Front Desk & Insurance Coordinator to join our team.

This role is critical to the success of our practice. The Front Desk & Insurance Coordinator serves as the first point of contact for patients and is responsible for managing scheduling, insurance verification, financial coordination, and maintaining efficient daily operations.

The ideal candidate is dependable, detail-oriented, and able to multitask in a fast-paced surgical environment while delivering exceptional customer service.

Experience in oral surgery or dental surgical specialty is strongly preferred.

Primary Responsibilities:

Patient Reception & Front Desk Operations

Answer multiple phone lines professionally and efficiently; route calls appropriately
Greet patients and visitors in a welcoming, professional manner
Check patients in and out, ensuring accuracy of patient information
Maintain a clean, organized, and professional reception area at all times
Manage patient flow and coordinate with clinical staff and providers

Scheduling & Patient Coordination

Schedule and confirm appointments using the EMR system
Coordinate consultations, procedures, follow-ups, and surgical appointments
Review daily schedules to ensure accuracy and completeness
Prepare charts and verify required documentation prior to appointments
Confirm upcoming appointments and communicate preparation instructions

Insurance Verification & Financial Coordination

Verify insurance eligibility and benefits prior to appointments
Obtain and track insurance authorizations as required
Communicate insurance coverage and financial responsibility to patients
Collect copays, balances, and payments at time of service
Assist patients with understanding treatment plans and financial policies
Maintain accurate documentation of insurance and billing information

Administrative & Office Support

Monitor and respond to emails, voicemails, and patient communications
Maintain accurate and up-to-date patient records
Coordinate communication between patients, providers, and staff
Assist with administrative tasks and operational support
Maintain confidentiality and HIPAA compliance at all times

Qualifications & Requirements:

Required Experience & Skills

Minimum 2 years of experience in a medical, dental, or oral surgery office preferred; prior office experience in a healthcare or dental setting is highly preferred, and experience as a medical or dental receptionist is advantageous
Familiarity with insurance processes, eligibility verification, claims submission, and billing procedures is essential.
Experience with insurance verification, scheduling, and patient coordination
Experience handling multi-line phone systems and demonstrating excellent phone etiquette is required
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced environment
High attention to detail and accuracy
Professional demeanor and appearance
Reliable, punctual, and dependable

Technical Skills